You’ll need to give us a little more detail than you have. That SC shows a BP user account screen and that’s saying that this user has no groups that they are a member of. Have you any groups created? If you have groups created has this user joined any? Do your BP settings allow all users to create groups or just admins?
This looks to be a custom theme, have you tried bp-default theme ? Do you have a group create button on your groups directory?