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Confused members reply to “Private Message” notice emails

  • ahcj


    When a member receives an email from another member through the “Private Message” feature of our member directory, the recipient member quite reasonably assumes they can simply reply to that email.

    Of course, that fails because what they need to do is follow the instruction at the end to “[Go to the discussion] to reply or catch up on the conversation” using the link provided.

    Is there a solution to this problem that would allow members to reply by email, or at least make this issue clear in the email notice of the private message?

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  • Venutius


    I’ve an idea for this, not quite sure how to do it yet, but it occurs to me that what we need to do is not put the email content in the email but instead just have the link to the message, then they’ve nothing to reply to. It’s what Facebook do. I’ll take a look at it tomorrow.

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