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Database error

  • Genevieve Simperingham


    I’ve been using buddypress for years, but a database error has now appeared on my website (just before we’re about to do a huge launch of the new website). My hosting company WP Engine have identified that the error is coming from buddypress and recommended I seek support from a buddypress developer. Is there a way to open a ticket?

    Initially they located this error and thought this would fix it, but it’s still showing and they’ve since deactivated and tested all plugins and narrowed it down to buddypress. How can I get help on this issue please??

    I located the error to your wp-config.php file, which had an older character set defined,
    • define(‘DB_CHARSET’, ‘utf8’);
    • define(‘DB_COLLATE’, ‘utf8_unicode_ci’);
    I’ve replace that old character set with the newer one below:
    define(‘DB_CHARSET’, ‘utf8mb4’);
    define(‘DB_COLLATE’, ‘utf8mb4_unicode_ci’);

Viewing 3 replies - 1 through 3 (of 3 total)

  • Genevieve Simperingham


    Additional info from WP Engine: You’ll need to reach out to Buddy press to let them know that when you have your Buddypress plug-in active you receive an error stating [COLLATION ‘utf8mb4_unicode_ci’ is not valid for CHARACTER SET ‘utf8″] Select content COLLATE utf8mb4 . When you deactivate the plug-in the error goes away. I’ve also attached a screenshot to share with them. You’ll want to find out through them what could be causing this error as it only occurs when their plug-in is active.



    What error are you getting?

    I’ve set my wp-config settings to be the same as you have set and I don’t get an error.

    Varun Dubey


    Hi @peacefulparent
    There was a discussion about charset upgrade earlier, but the ticket was closed due to inactivity.

Viewing 3 replies - 1 through 3 (of 3 total)
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