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Incorrect password (even when it is right)

  • mashauri


    I have a user who keeps being unable to access their account. They get a message that they are using incorrect passwords. I have tried:

    Putting in new passwords from the administrative area (multiple times)
    Resetting their passwords using “forgotten password” (multiple times)
    I have checked the database and the account looks to be normal. I have checked the database to be sure the password changes when we change it – and it does.
    I deleted the account and opened a new one. That worked for a while, but then they got locked out again with the same message.
    The only clue I have is that if I go into “users” and go to their account and click “log out everywhere”, the account seems to open again.

    Please help – he is a paying customer and I have had to refund him a months fee because of this problem. (I also had a previous user with the same problem – although with their new account that seems to be OK now).

    As admin I am able to login OK.
    Other users can also login OK.

    I am using WPLMS and buddypress 2.7.2
    WordPress 4.6.1 running WPLMS theme.
    My site is

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  • mashauri


    I tried to de activate buddypress so I could re-activate t nd see if it made a difference. Bt I was unable to do as as I receved the following error:
    Fatal error: Call to undefined function bp_core_get_user_displayname() in /home/mashauri/public_html/wp-content/plugins/buddypress/bp-core/bp-core-avatars.php on line 1416

    Please NOTE: this is input to my main query – not the issue itself of incorrect passwords

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