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Login As User

  • Profile photo of maxmore88
    maxmore88
    Participant

    @maxmore88

    I do not see a way for the admin to login to a users account from the admin area. Is there a way to do this?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Profile photo of danbp
    danbp
    Moderator

    @danbp

    Dashboard > Users > All users, username > edit or extended profile

    Profile photo of maxmore88
    maxmore88
    Participant

    @maxmore88

    Thank you, but I do not see a way to login as the user on the Extended Profile page. There is a view profile button and a update profile button, but no login as functionality.

    Profile photo of danbp
    danbp
    Moderator

    @danbp

    Perhaps a misunderstanding on my side.
    What do you exactly mean by login as a user ?
    I you’re super-admin you can go anywhere, even on a user profile to modify anything.
    If you want to login as a user, you have to create that account first and than login as that user.

    Profile photo of maxmore88
    maxmore88
    Participant

    @maxmore88

    I mean if my customer has a problem or does not understand something or maybe is saying he does not see something that should be there. I want to login as him to see what he sees. Is there a way for me to login as the customer?

    Profile photo of danbp
    danbp
    Moderator

    @danbp

    A logged in user is logged by role. This means that a super admin (independantly of the name) is always a super admin.
    On the same maner, a subscriber role is always a subscriber, independantly of his name.

    Now if you need to “see” what a subscriber (or an author, or an editor) can see, you have to asign to yourself an account of a subscriber (or an author, or an editor).

    So this answer is correct:
    If you want to login as a user, you have to create that account first and than login as that user.

    https://codex.wordpress.org/Roles_and_Capabilities

    Profile photo of john
    john
    Participant

    @johnpaulbeaver

    I’ve been using this plugin for a long, long, time to help with both development and member support:

    https://wordpress.org/plugins/user-switching/

    It’s a very cool little piece of code that might be exactly what you’re looking for.

    Hope that helps.

    Profile photo of Henry Wright
    Henry Wright
    Moderator

    @henrywright

    @maxmore88 if you’re saying you would like to log in using the same role as your customer then that is possible. For example, subscriber, contributor, editor and so on. You’d just need to set up a new user account which has been assigned the same role.

    However, it isn’t possible to log in using the same user ID as your customer. The only way I can see that this would be possible is for you to ask for their password (which you should never do).

    Profile photo of maxmore88
    maxmore88
    Participant

    @maxmore88

    Thank you John, the user switching plugin is exactly what I needed!

Viewing 8 replies - 1 through 8 (of 8 total)
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