Did you try going to wp-admin > tools > buddypress and select the Repair total members count option?
yes tried that does nothing
Try switching momentarily to a WP theme like 2017.
If the issue does not persist then you know it is specific to your preferred theme.
Just switched to 2017 and then tried to Repair total members count still said exactly same 🙁
still having the same problem can anyone help me please ?
Hi there, it looks like you are using the BP Nouveau theme, can you confirm?
The BP active member count is stored in transient memory and the count you see displayed is reading this transient. When you run the tool to correct the count this transient is deleted then next time you go to read the value it detects there is no count so it does a db count of all active users and resets the transient. So the Tools option suggested by Shanebp should have worked. It not working suggested there is potentially something up with your database.
The only other thing that affects the active user count is the excluded user id’s, these are the inactive and deleted users.
As a next step I suggest you try switching to the BP Legacy theme and see if that works. I don’t think it will but it would help rule out a nouveau specific function involved in displaying the count.
I switched to BP Legacy theme and that has fixed the problem.
but that has now messed up all my thumbnails now 90% of them showing text instead of the thumbnail 🙁
That’s a bit odd, to my knowledge both themes use the same images. You probably need to turn your error reporting on, if you haven’t already?
Mind if you’ve got template overloads in place or a theme that’s doing it, you’ll get that effect.
