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New Member Emails Not Sending

  • macroccs


    When a new member registers for an account at, they are supposed to receive a confirmation email with a link to verify their email address. They cannot enter the website until they verify their email address. The emails are not being sent, so no one can successfully register.

    I have checked that all of the settings are correct, plugins are updated, and all of the “from” email addresses are up to date. We first noticed this problem when we changed from Dreamhost to HostGator, but, after contacting our host twice, they were fairly certain it is a Buddypress issue.

    I am running BuddyPress Version 2.6.2 and WordPress 4.6.1 – running Boss. Child Theme. The website is

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  • Do other emails sent from your site, by WordPress, work? For example, comment moderation notifications, and so on.

    Please also provide a list of plugins active.



    I am fairly new to WordPress, so I can’t answer with certainty. As far as I can tell, it’s just the Buddypress emails that aren’t sending.

    Plugins Include:
    BuddyPress Follow Version 1.2.2
    BuddyPress Global Search Version 1.1.5
    BuddyPress Group TinyChat Pro Version 1.4
    BuddyPress Groups Extras Version 3.6.9
    BuddyPress Message Attachment Version 2.1.1
    BuddyPress Reorder Tabs Version 1.0.9
    BuddyPress Security Check Version 2.1.2
    Buddypress Social Version 2.0
    BuddyPress User Blog Version 1.1.1
    Chat by Flyzoo – Group Chat & Live Support Version 2.2.7
    cometchat Version 1.0.0
    Disable Comments Version 1.5.2
    Embedly Version 4.0.12
    Events Manager Version
    Inline Google Spreadsheet Viewer Version 0.10.2
    Insert Adsense Version 2.0
    Invite Anyone Version 1.3.11
    Send From Version 2.2
    VideoWhisper Video Presentation Version 4.1.3
    WangGuard Version 1.7.2
    WordPress Reset Version 1.4
    WP Project Manager – Sub Task Version 0.1
    WP Project Manager PRO Version 1.5
    WP Project Manager pro – BuddyPress Integration Version 1.2
    WP Super Cache Version 1.4.8



    I confirmed with the owner of the site that this is only happening with New Member emails. All other emails work fine.

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