Can you confirm that you are able to receive any email from your server at all? We need to know if your server is the problem or if there is something wrong with your website. The only way to tell is to see if you can send yourself an email from the server like a comment notification or a form being filled out type test.
If you’re 100% sure it’s something to do with the website, then you need to take a look at your server logs (if using apache check access_log and error_log) and see if anything pops up during a new user sign up.
What is your server configuration? What type of system? Have you checked if there is a bottleneck anywhere? Have you tried rebooting your server?
Just some thoughts. Check the error log if you can!
Hi Matt!
Thanks a million for your answer! I already contacted the company which has the servers.. as we don’t receive any notification whatsoever. Hopefully it will be working perfectly quite soon.
Cheers,
Carlijn
Also, perhaps the emails are being sent but falling into user’s spam folders. Perhaps ask them to check
You’re welcome! Hope they get it sorted for you quickly.
We solved the problem.. it had everything to do with a contact plugin (Contact Bank) which was interfering with the whole registration process. After deactivating the plugin it went back to normal and people actually receive an email (and see the registration successful page).
