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Lost access to my site


  • kvnqprezo
    Participant

    @kvnqprezo

    Inserted a code in customizer.PHP now my site is down…

    It’s not loading it’s just showing code

    I wanted to move the search box to center” Now I Lost Access To the site..

    Please anyway to recover???

Viewing 5 replies - 1 through 5 (of 5 total)

  • coffeywebdev
    Participant

    @coffeywebdev

    you need FTP access to edit the file after diagnosing the error, and then it will be okay.

    Check the error log, and then edit the suspected file using the FTP editor of your choice to fix the bug.

    OR

    you can rename the plugin customizer PHP? if that’s a plugin, just rename the folder in wp-content/plugins and maybe it won’t include your broken code.


    coffeywebdev
    Participant

    @coffeywebdev

    Parse error: syntax error, unexpected '.' in themes/icynets-simplic/inc/customizer.php on line 437

    That’s saying there is a period or ‘dot’ where there shouldn’t be.

    Renaming the theme would at least make the site recovered(force deactivation of theme), then you could access the WordPress dashboard again if you don’t have FTP

    Then you could use the WordPress editor to make the edit you need possibly.

    I hope that helps, I’m kind of new to the forums coming from the support side


    kvnqprezo
    Participant

    @kvnqprezo

    Thanks it’s a settings in theme editor let me try your steps


    danbp
    Moderator

    @danbp

    Modified topic title to be more explicit.


    @kvnqprezo
    , please notice, such a title doesn’t help anybody: Please Urgent Help Needed

    https://codex.wordpress.org/Forum_Welcome#Choose_A_Good_Topic_Title

    This is also not BuddyPress related.

Viewing 5 replies - 1 through 5 (of 5 total)
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