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Profile image crop function not working

  • smdeveloper



    When I upload a profile image, the crop function isn’t working. The profile image shows a very tiny box that, when hovered over, can be moved but then only goes smaller. The only way to get out of it is to cancel or “crop” which then sets the profile image to a position that is less than ideal.

    I’ve created a video to illustrate the issue:

    How can I fix this?

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)

  • shanebp


    It’s probably a javascript conflict with some code in your theme or some other plugin.
    Did you check your browser’s console for js errors?
    To confirm it is your theme, try momentarily switching to a WP theme like 2018 and see if the error persists.
    Are you using a caching plugin or something that minifies javascript?
    Try deactivating it or the minify part and see if the error persists.



    Thanks for the response.

    I tried the theme change as you suggested and that didn’t work. I pulled up the JS console and found an error (see screenshot at, however, I’m completely at a loss as to how to weed out where the conflict might be. Any suggestions would be greatly appreciated!



    I have W3 Total Cache installed so I went in and disabled any minify settings then tried again with no change. I then deactivated the plugin entirely and tried again in a private browser window without change. Clearly there’s an issue, but I’m just not sure how to find it.



    Try to disable all your plugin then change to default theme then try to upload an image again then if it’s working try to one by one enble all your plugins then figured out which plugin is not compatible to your setting .



    Thanks for the screenshot of the error.
    Just before the word ‘Intervention’, there is an arrow. Click it and you should see the whole error message. Copy and paste it in a reply here.

    You may need to open a ticket.
    use the same login you use here. And include all the info you posted here.




    Thank you for your response!

    When going back to this problem, the js error no longer appears in the console yet the problem persists, so I’m at a loss.

    When clicking on your link above to open a ticket it takes me to a page that says I’m not authorized to open a ticket and directs me to log in, but when I go to do that it takes me to my profile page where I am currently logged in.

    Here is a video of what happens exactly:

    More confusion… help would be so greatly appreciated!

    Anonymous User 16484011


    I am not sure about this below tricks helps you or not but just tried it and see. I have same problem in my site 1 years ago and I fixed it after so many days r&d.

    I am using Flatsome theme and it has the option of lazy loading and when I turn on lazy loading the problem appear and by turning off it’s dramatically went away. So, it’s works for me. Hope it might work for you.

    Find lazy loading and similar options to your theme or in your any plugin and let me know if it is worked for you or not ?


Viewing 7 replies - 1 through 7 (of 7 total)
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