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Profile Pages Getting 500 Error


  • chrisatnantucket
    Participant

    @chrisatnantucket

    Membership area, the following result in 500 errors

    – Profile Settings
    – Notifications
    – Events

    .. Trying to have members create groups, etc. And everyone gets 500 internal server error. I’m currently using PaidMembership Pro with BuddyPress — PMPro is Working fine. WordPress is working fine.

    Wordpress support said it appears the issue is coming from BP, and recommended I reach out.

    Thoughts? Help?

    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)

  • Venutius
    Moderator

    @venutius

    Do you still get the errors with all other plugins deactivated and running the 2017 theme?


    chrisatnantucket
    Participant

    @chrisatnantucket

    I can’t deactivate all other plugins because our site is live and members are constantly using it, deactivation plugins will cause other visual and user issues.


    Varun Dubey
    Participant

    @vapvarun

    @chrisatnantucket check inside your server error_log file for any BP specific errors.


    chrisatnantucket
    Participant

    @chrisatnantucket

    I’m using wordpress.com .. not .org .. is there an easier way to access the log without adjusting the code? Plugins aren’t working.


    Venutius
    Moderator

    @venutius

    Sorry we only supprt .org installs here, you will need to raise this with the .com team.


    chrisatnantucket
    Participant

    @chrisatnantucket

    Thanks. And where would I find that support team. (I tried to find them but had no luck, Google failed me)


    Venutius
    Moderator

    @venutius

    I don’t think they have a dedicated support team, maybe try the general WordPress forums?


    chrisatnantucket
    Participant

    @chrisatnantucket

    No luck yet.

    Yeah it’s the page —
    bp-menu bp-settings-nav

    and the events
    bp-menu bp-events-nav

    Everything is updated. Everything else works. They were both working before most recent updates ..


    Varun Dubey
    Participant

    @vapvarun

    @chrisatnantucket You can contact their support at https://wordpress.com/help/contact

Viewing 9 replies - 1 through 9 (of 9 total)
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