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User’s Issue When Creating Their Profile


  • steeley1
    Participant

    @steeley1

    6 years, 6 months ago

    WordPress 3.96
    BuddyPress 3.0.0
    Sweetdate Bundle theme

    Hello there

    I do hope you can help!

    When someone is trying to create their profile the screen keeps moving to the top which is very frustrating and really does not help the user’s experience. Due to the issue, it takes the user such a long time to create their profile.

    I have made a short video showing you the issue, I made it for my theme support who suggested that I also shared my issue with this forum.

    I do hope I get a response here as most of the time I hear nothing at all.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)

  • steeley1
    Participant

    @steeley1

    6 years, 6 months ago

    Sorry, my wordPress version is 4.9.6.

    Thank you


    Venutius
    Moderator

    @venutius

    6 years, 6 months ago

    Some of this is how BuddyPress works out of the box, when you hit a button, that will cause a page load and you will go to the top of the screen. However it looks like something it triggering two page loads, so you click a button, the page loads and while you are scrolling down the page loads again. That’s not how BuddyPress works.

    This second part all depends on how your bp pages have been set up. The first thing I would try would be to change your theme to a default theme such as 2017 and see if it still loads the page twice after you click a profile button.

Viewing 2 replies - 1 through 2 (of 2 total)
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