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Issues with uploading profile pictures

  • @mrsmedegaard

    Participant

    7 years ago

    Hi,

    My users and I are having issues when trying to upload profile and cover pictures. After choosing a file to upload, the cropping option shows up as tiny, 1 pixel sized: https://imgur.com/D0y4Wxc

    When we then press “Crop Image” it just appears as a transparent profile picture.

    Any help is much appreciated!

Viewing 5 replies - 1 through 5 (of 5 total)

  • @prashantvatsh

    Participant

    7 years ago

    Hi,

    Can you please check if there is any error in browser console? Also if can check with the default theme like twenty seventeen to see if the issue remains same then it will be great.

    Thanks

    @mrsmedegaard

    Participant

    7 years ago

    Hi Prashant

    The console shows no errors and switching to the default theme also has no impact. The site that I am working with is airmag.dk.

    Thank you

    @prashantvatsh

    Participant

    7 years ago

    Ok, please do the same with plugins now. Disable them one by one, except BuddyPress, to check if the issue remains same or not. Just go like – disable one plugin and check if the issue is there or not. If yes then re-activate the plugin and if not then this is the culprit and please report to plugin developers then.

    Thanks

    @mrsmedegaard

    Participant

    7 years ago

    Hi

    It is all resolved now. Turns out the Jetpack lazy loading option was on and causing a mad headache.

    I appreciate your time!

    @prashantvatsh

    Participant

    7 years ago

    Great to know that it is fixed now 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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