Topic: profile & cover image won’t display on cropping window

profile & cover image won’t display on cropping window

Participant

@swdmedia

I expect this is likely a configuration issue with either our BuddyPress installation, a conflict from another plugin (though it works on staging version), or perhaps a lingering cacheing issue. But looking to find assistance resolving it and willing to consider hired help on this.

No url to share, as it is a member’s only site (Intranet).


### wp-core ###

version: 6.1.1
site_language: en_CA
user_language: en_CA
timezone: America/Vancouver
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: open
environment_type: production
user_count: 431
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/susyah/public_html
wordpress_size: 58.81 MB (61669230 bytes)
uploads_path: /home/susyah/public_html/wp-content/uploads
uploads_size: 62.25 MB (65272481 bytes)
themes_path: /home/susyah/public_html/wp-content/themes
themes_size: 23.15 MB (24279208 bytes)
plugins_path: /home/susyah/public_html/wp-content/plugins
plugins_size: 400.27 MB (419712905 bytes)
database_size: 96.29 MB (100972517 bytes)
total_size: 640.78 MB (671906341 bytes)

### wp-dropins (2) ###

advanced-cache.php: true
maintenance.php: true

### wp-active-theme ###

name: Kleo Child (kleo-child)
version: undefined
author: SeventhQueen
author_website: http://seventhqueen.com
parent_theme: Kleo (kleo)
theme_features: core-block-patterns, widgets-block-editor, editor-style, automatic-feed-links, post-formats, menus, post-thumbnails, html5, featured-content, title-tag, customize-selective-refresh-widgets, responsive-embeds, kleo-facebook-login, kleo-mega-menu, kleo-menu-items, bbpress, woocommerce, buddypress-use-nouveau, widgets
theme_path: /home/susyah/public_html/wp-content/themes/kleo-child
auto_update: Disabled

### wp-parent-theme ###

name: Kleo (kleo)
version: 5.1.2
author: SeventhQueen
author_website: https://themeforest.net/user/SeventhQueen
theme_path: /home/susyah/public_html/wp-content/themes/kleo
auto_update: Disabled

### wp-themes-inactive (1) ###

Twenty Twenty-Three: version: 1.0, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (71) ###

Admin Menu Editor Pro: version: 2.18.1, author: Janis Elsts, Auto-updates disabled
AS Admin Customizer: version: 1.0, author: Andolasoft, Auto-updates disabled
bbPress: version: 2.6.9, author: The bbPress Contributors, Auto-updates disabled
bbp style pack: version: 5.4.1, author: Robin Wilson, Auto-updates disabled
Better Notifications for WP: version: 1.9.2, author: Made with Fuel, Auto-updates disabled
Big File Uploads: version: 2.1.1, author: Infinite Uploads, Auto-updates disabled
BP Profile Search: version: 5.4.8, author: Andrea Tarantini, Auto-updates disabled
Brozzme Multiple Admin Emails: version: 1.4, author: Benoti, Auto-updates disabled
BuddyPress: version: 11.1.0, author: The BuddyPress Community, Auto-updates disabled
BuddyPress Notifications Widget: version: 1.3.2, author: BuddyDev, Auto-updates disabled
Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates disabled
Display Posts: version: 3.0.2, author: Bill Erickson, Auto-updates disabled
Document Library Pro: version: 1.9.4, author: Barn2 Plugins, Auto-updates disabled
Duplicate Page: version: 4.5.1, author: mndpsingh287, Auto-updates disabled
Envato Market: version: 2.0.8, author: Envato, Auto-updates disabled
Essential Grid: version: 3.0.16, author: ThemePunch, Auto-updates disabled
FileBird: version: 5.1.4, author: Ninja Team, Auto-updates disabled
Force Login: version: 5.6.3, author: Kevin Vess, Auto-updates disabled
GeoDirectory: version: 2.2.25, author: AyeCode - WordPress Business Directory Plugins, Auto-updates disabled
Image Upload for BBPress: version: 1.1.18, author: Aspen Grove Studios, Auto-updates disabled
Jetpack: version: 11.9.1, author: Automattic, Auto-updates disabled
Jetpack Boost: version: 1.7.0, author: Automattic - Jetpack Site Speed team, Auto-updates disabled
K Elements: version: 5.1.2, author: SeventhQueen, Auto-updates disabled
K Fonts: version: 1.1.0, author: SeventhQueen, Auto-updates disabled
Like Button Rating ♥ LikeBtn: version: 2.6.47, author: LikeBtn, Auto-updates disabled
List Categories: version: 0.4, author: Fernando Briano, Auto-updates disabled
MainWP Child: version: 4.4.0.1, author: MainWP, Auto-updates disabled
Manage Notification E-mails: version: 1.8.4, author: Virgial Berveling, Auto-updates disabled
Media Sync: version: 1.2.9, author: Erol Živina, Auto-updates disabled
Meta Box: version: 5.6.17, author: MetaBox.io, Auto-updates disabled
MonsterInsights - Dimensions Addon: version: 2.0.6, author: MonsterInsights Team, Auto-updates disabled
MonsterInsights - Forms Tracking Addon: version: 2.2.6, author: MonsterInsights Team, Auto-updates disabled
MonsterInsights - Media Addon: version: 1.0.7, author: MonsterInsights Team, Auto-updates disabled
MonsterInsights - Page Insights Addon: version: 1.5.2, author: MonsterInsights Team, Auto-updates disabled
MonsterInsights Pro: version: 8.13.1, author: MonsterInsights, Auto-updates disabled
Ninja Forms: version: 3.6.20, author: Saturday Drive, Auto-updates disabled
Page-list: version: 5.3, author: webvitaly, Auto-updates disabled
Page scroll to id: version: 1.7.7, author: malihu, Auto-updates disabled
Pages with category and tag: version: 0.9.0, author: YAHMAN, Auto-updates disabled
Popup Maker: version: 1.18.1, author: Popup Maker, Auto-updates disabled
Post Slider For Visual Composer: version: 1.1, author: Nasir, Auto-updates disabled
PublishPress Permissions: version: 3.8.5, author: PublishPress, Auto-updates disabled
Redirection: version: 5.3.9, author: John Godley, Auto-updates disabled
rtMedia for WordPress, BuddyPress and bbPress: version: 4.6.13, author: rtCamp, Auto-updates disabled
SearchWP: version: 4.2.9, author: SearchWP, Auto-updates disabled
SearchWP bbPress Integration: version: 1.3.1, author: SearchWP, Auto-updates disabled
SearchWP Custom Results Order: version: 1.3.6, author: SearchWP, Auto-updates disabled
SearchWP Live Ajax Search: version: 1.7.4, author: SearchWP, LLC, Auto-updates disabled
SearchWP Shortcodes: version: 1.8.3, author: SearchWP, Auto-updates disabled
Shortcode in Menus: version: 3.5.1, author: Gagan Deep Singh, Auto-updates disabled
Site Plugin for susyah.csfs.org: author: (undefined), version: (undefined), Auto-updates disabled
Social Articles: version: 2.9.5, author: Broobe, Auto-updates disabled
SQ Sidebar Generator: version: 1.2.2, author: SeventhQueen, Auto-updates disabled
TablePress: version: 2.0.4, author: Tobias Bäthge, Auto-updates disabled
The Events Calendar: version: 6.0.10, author: The Events Calendar, Auto-updates disabled
The Events Calendar: Community Events: version: 4.10.5, author: The Events Calendar, Auto-updates disabled
The Events Calendar: Filter Bar: version: 5.4.3, author: The Events Calendar, Auto-updates disabled
The Events Calendar PRO: version: 6.0.9.2, author: The Events Calendar, Auto-updates disabled
User Role Editor: version: 4.63.3, author: Vladimir Garagulya, Auto-updates disabled
User Switching: version: 1.7.0, author: John Blackbourn & contributors, Auto-updates disabled
UsersWP: version: 1.2.3.11, author: AyeCode Ltd, Auto-updates disabled
Wbcom Designs - BuddyPress Member Export Import: version: 1.5.0, author: Wbcom Designs, Auto-updates disabled
When Last Login: version: 1.2.2, author: Yoohoo Plugins, Auto-updates disabled
WordPress Toolbar Editor: version: 1.4.2, author: Janis Elsts, Auto-updates disabled
WP Add Mime Types: version: 3.0.3, author: Kimiya Kitani, Auto-updates disabled
WPBakery Page Builder: version: 6.10.0, author: Michael M - WPBakery.com, Auto-updates disabled
wpDataTables - Tables & Table Charts: version: 2.1.53, author: TMS-Plugins, Auto-updates disabled
WP Easy Updates: version: 1.1.20, author: AyeCode Ltd, Auto-updates disabled
WPForms Lite: version: 1.8.0.2, author: WPForms, Auto-updates disabled
WP Rocket: version: 3.12.5.3, author: WP Media, Auto-updates disabled
WP SMS: version: 6.1.1, author: VeronaLabs, Auto-updates disabled

### wp-plugins-inactive (1) ###

Password Protected Categories: version: 2.1.8, author: Barn2 Plugins, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.42.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: litespeed
max_input_variables: 10000
time_limit: 360
memory_limit: 2048M
max_input_time: 360
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.84.0 OpenSSL/1.1.1p
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.41
client_version: mysqlnd 7.4.33
max_allowed_packet: 268435456
max_connections: 250

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/susyah/public_html/wp-content
WP_PLUGIN_DIR: /home/susyah/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 1024M
WP_MAX_MEMORY_LIMIT: 2048M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: true
SCRIPT_DEBUG: true
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
0: Writable

### jetpack ###

site_id: 212215713
ssl_cert: No
time_diff: 2
version_option: 11.9.1:1678828073
old_version: 11.9:1678301680
public: Public
master_user: #1 ConceptDesign
current_user: #1 ConceptDesign
tokens_set: Blog User
blog_token: P8&fk$QOWUjx^E0IRR3qiHSD*VPExwHg
user_token: bvJ0#WWGEoaVgl@fq*KX$BqCk5YW7Si1
version: 11.9.1
jp_plugin_dir: /home/susyah/public_html/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Tue, 08 Nov 2022 19:26:26 +0000","finished":"Tue, 08 Nov 2022 19:31:21 +0000","progress":{"comments":{"total":"5","sent":5,"finished":true,"last_sent":"3"},"constants":{"finished":true},"functions":{"finished":true},"options":{"finished":true},"posts":{"total":"3647","sent":3647,"finished":true,"last_sent":"2"},"term_relationships":{"total":"3115","sent":3115,"finished":true,"last_sent":{"object_id":"1","term_taxonomy_id":"270"}},"terms":{"total":"398","sent":398,"finished":true,"last_sent":"1"},"themes":{"finished":true},"updates":{"finished":true},"users":{"total":"83","sent":83,"finished":true,"last_sent":"1"}},"config":{"comments":1,"constants":1,"functions":1,"options":1,"posts":1,"term_relationships":1,"terms":1,"themes":1,"updates":1,"users":1}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/susyah.csfs.org","siteurl":"https:\/\/susyah.csfs.org","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

### buddypress ###

version: 11.1.0
active_components: Community Members, Extended Profiles, Account Settings, Friend Connections, Private Messaging, Activity Streams, Notifications, User Groups
template_pack: BuddyPress Nouveau 11.1.0
! hide-loggedout-adminbar: No
! bp-disable-account-deletion: No
! bp-disable-avatar-uploads: Yes
! bp-disable-cover-image-uploads: Yes
bp-enable-members-invitations: No
bp-enable-membership-requests: No
! bp-disable-profile-sync: Yes
! bp_restrict_group_creation: No
! bp-disable-group-avatar-uploads: Yes
! bp-disable-group-cover-image-uploads: Yes
! bp-disable-blogforum-comments: Yes
_bp_enable_heartbeat_refresh: Yes

### redux-framework ###

version: 4.3.12
installation: in_plugin
data directory: /home/susyah/public_html/wp-content/plugins/k-elements/lib/options/
browser: 
	Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/112.0
	Browser: Firefox
	Version: 112.0
	Platform: Apple

### redux-instance-kleo_kleo_child ###

opt_name: kleo_kleo_child
global_variable: false
dev_mode: false
ajax_save: false
page_slug: kleo_options
page_permissions: manage_options
menu_type: menu
page_parent: themes.php
compiler: false
output: false
output_tag: true
templates_path: undefined
extensions: 
	Customizer: 4.0.0
	Import Export: 4.0.0
	Metaboxes: 4.0.0
	Options Object: 4.0.0
	Repeater: 4.3.7
	Search: 3.4.5
	Shortcodes: 4.3.5

### wpforms ###

version: 1.8.0.2
lite: Nov 14, 2022 @ 5:41pm
upload_dir: Writable
total_forms: undefined
total_submissions: undefined

### bp-profile-search ###

version: 5.4.8
platform: BuddyPress 11.1.0
theme: Kleo Child 
index: /plugins/buddypress/bp-templates/bp-nouveau/buddypress/members/index.php
loop: /plugins/buddypress/bp-templates/bp-nouveau/buddypress/members/members-loop.php
template0: /themes/kleo/buddypress-nouveau/members/bps-form-legacy.php
template1: /themes/kleo/buddypress-nouveau/members/bps-form-inline.php
template2: /themes/kleo/buddypress-nouveau/members/bps-form-with-labels.php

Viewing 8 replies - 1 through 8 (of 8 total)

geepers
Participant

@swdmedia

1 year, 8 months ago

hellsbrigade
Participant

@hellsbrigade

1 year, 8 months ago

questo è lo stesso problema segnalato da me 5 giorni fa al seguente post https://buddypress.org/support/topic/problema-con-immagini/

hellsbrigade
Participant

@hellsbrigade

1 year, 8 months ago

questo è lo screen che vedo anche io https://snipboard.io/IOClnA.jpg

hellsbrigade
Participant

@hellsbrigade

1 year, 8 months ago

NON risponde più nessuno a questo supporto.

sparkcollaborative
Participant

@sparkcollaborative

1 year, 5 months ago

I am having this same problem with group photos. Has it been resolved?

hellsbrigade
Participant

@hellsbrigade

1 year, 5 months ago

no non ha mai risposto nessuno del supporto

harl432
Participant

@harl432

12 months ago

It’s possible that the issue stems from BuddyPress configuration, plugin conflicts, or caching problems. Given the complexity and restricted access to the site, hiring an expert on a salary basis could provide dedicated support.

Their expertise can efficiently troubleshoot and resolve the problem, ensuring a smooth and tailored solution for your specific needs.

fusionbudd
Participant

@fusionbudd

11 months, 3 weeks ago

this issue could stem from a configuration problem with BuddyPress, a plugin conflict (even though it works on your staging version), or a persistent caching issue.