Topic: profile & cover image won’t display on cropping window

profile & cover image won’t display on cropping window

Participant

@swdmedia

I expect this is likely a configuration issue with either our BuddyPress installation, a conflict from another plugin (though it works on staging version), or perhaps a lingering cacheing issue. But looking to find assistance resolving it and willing to consider hired help on this.

No url to share, as it is a member’s only site (Intranet).


### wp-core ###

version: 6.1.1
site_language: en_CA
user_language: en_CA
timezone: America/Vancouver
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: open
environment_type: production
user_count: 431
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/susyah/public_html
wordpress_size: 58.81 MB (61669230 bytes)
uploads_path: /home/susyah/public_html/wp-content/uploads
uploads_size: 62.25 MB (65272481 bytes)
themes_path: /home/susyah/public_html/wp-content/themes
themes_size: 23.15 MB (24279208 bytes)
plugins_path: /home/susyah/public_html/wp-content/plugins
plugins_size: 400.27 MB (419712905 bytes)
database_size: 96.29 MB (100972517 bytes)
total_size: 640.78 MB (671906341 bytes)

### wp-dropins (2) ###

advanced-cache.php: true
maintenance.php: true

### wp-active-theme ###

name: Kleo Child (kleo-child)
version: undefined
author: SeventhQueen
author_website: http://seventhqueen.com
parent_theme: Kleo (kleo)
theme_features: core-block-patterns, widgets-block-editor, editor-style, automatic-feed-links, post-formats, menus, post-thumbnails, html5, featured-content, title-tag, customize-selective-refresh-widgets, responsive-embeds, kleo-facebook-login, kleo-mega-menu, kleo-menu-items, bbpress, woocommerce, buddypress-use-nouveau, widgets
theme_path: /home/susyah/public_html/wp-content/themes/kleo-child
auto_update: Disabled

### wp-parent-theme ###

name: Kleo (kleo)
version: 5.1.2
author: SeventhQueen
author_website: https://themeforest.net/user/SeventhQueen
theme_path: /home/susyah/public_html/wp-content/themes/kleo
auto_update: Disabled

### wp-themes-inactive (1) ###

Twenty Twenty-Three: version: 1.0, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (71) ###

Admin Menu Editor Pro: version: 2.18.1, author: Janis Elsts, Auto-updates disabled
AS Admin Customizer: version: 1.0, author: Andolasoft, Auto-updates disabled
bbPress: version: 2.6.9, author: The bbPress Contributors, Auto-updates disabled
bbp style pack: version: 5.4.1, author: Robin Wilson, Auto-updates disabled
Better Notifications for WP: version: 1.9.2, author: Made with Fuel, Auto-updates disabled
Big File Uploads: version: 2.1.1, author: Infinite Uploads, Auto-updates disabled
BP Profile Search: version: 5.4.8, author: Andrea Tarantini, Auto-updates disabled
Brozzme Multiple Admin Emails: version: 1.4, author: Benoti, Auto-updates disabled
BuddyPress: version: 11.1.0, author: The BuddyPress Community, Auto-updates disabled
BuddyPress Notifications Widget: version: 1.3.2, author: BuddyDev, Auto-updates disabled
Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates disabled
Display Posts: version: 3.0.2, author: Bill Erickson, Auto-updates disabled
Document Library Pro: version: 1.9.4, author: Barn2 Plugins, Auto-updates disabled
Duplicate Page: version: 4.5.1, author: mndpsingh287, Auto-updates disabled
Envato Market: version: 2.0.8, author: Envato, Auto-updates disabled
Essential Grid: version: 3.0.16, author: ThemePunch, Auto-updates disabled
FileBird: version: 5.1.4, author: Ninja Team, Auto-updates disabled
Force Login: version: 5.6.3, author: Kevin Vess, Auto-updates disabled
GeoDirectory: version: 2.2.25, author: AyeCode - WordPress Business Directory Plugins, Auto-updates disabled
Image Upload for BBPress: version: 1.1.18, author: Aspen Grove Studios, Auto-updates disabled
Jetpack: version: 11.9.1, author: Automattic, Auto-updates disabled
Jetpack Boost: version: 1.7.0, author: Automattic - Jetpack Site Speed team, Auto-updates disabled
K Elements: version: 5.1.2, author: SeventhQueen, Auto-updates disabled
K Fonts: version: 1.1.0, author: SeventhQueen, Auto-updates disabled
Like Button Rating ♥ LikeBtn: version: 2.6.47, author: LikeBtn, Auto-updates disabled
List Categories: version: 0.4, author: Fernando Briano, Auto-updates disabled
MainWP Child: version: 4.4.0.1, author: MainWP, Auto-updates disabled
Manage Notification E-mails: version: 1.8.4, author: Virgial Berveling, Auto-updates disabled
Media Sync: version: 1.2.9, author: Erol Živina, Auto-updates disabled
Meta Box: version: 5.6.17, author: MetaBox.io, Auto-updates disabled
MonsterInsights - Dimensions Addon: version: 2.0.6, author: MonsterInsights Team, Auto-updates disabled
MonsterInsights - Forms Tracking Addon: version: 2.2.6, author: MonsterInsights Team, Auto-updates disabled
MonsterInsights - Media Addon: version: 1.0.7, author: MonsterInsights Team, Auto-updates disabled
MonsterInsights - Page Insights Addon: version: 1.5.2, author: MonsterInsights Team, Auto-updates disabled
MonsterInsights Pro: version: 8.13.1, author: MonsterInsights, Auto-updates disabled
Ninja Forms: version: 3.6.20, author: Saturday Drive, Auto-updates disabled
Page-list: version: 5.3, author: webvitaly, Auto-updates disabled
Page scroll to id: version: 1.7.7, author: malihu, Auto-updates disabled
Pages with category and tag: version: 0.9.0, author: YAHMAN, Auto-updates disabled
Popup Maker: version: 1.18.1, author: Popup Maker, Auto-updates disabled
Post Slider For Visual Composer: version: 1.1, author: Nasir, Auto-updates disabled
PublishPress Permissions: version: 3.8.5, author: PublishPress, Auto-updates disabled
Redirection: version: 5.3.9, author: John Godley, Auto-updates disabled
rtMedia for WordPress, BuddyPress and bbPress: version: 4.6.13, author: rtCamp, Auto-updates disabled
SearchWP: version: 4.2.9, author: SearchWP, Auto-updates disabled
SearchWP bbPress Integration: version: 1.3.1, author: SearchWP, Auto-updates disabled
SearchWP Custom Results Order: version: 1.3.6, author: SearchWP, Auto-updates disabled
SearchWP Live Ajax Search: version: 1.7.4, author: SearchWP, LLC, Auto-updates disabled
SearchWP Shortcodes: version: 1.8.3, author: SearchWP, Auto-updates disabled
Shortcode in Menus: version: 3.5.1, author: Gagan Deep Singh, Auto-updates disabled
Site Plugin for susyah.csfs.org: author: (undefined), version: (undefined), Auto-updates disabled
Social Articles: version: 2.9.5, author: Broobe, Auto-updates disabled
SQ Sidebar Generator: version: 1.2.2, author: SeventhQueen, Auto-updates disabled
TablePress: version: 2.0.4, author: Tobias Bäthge, Auto-updates disabled
The Events Calendar: version: 6.0.10, author: The Events Calendar, Auto-updates disabled
The Events Calendar: Community Events: version: 4.10.5, author: The Events Calendar, Auto-updates disabled
The Events Calendar: Filter Bar: version: 5.4.3, author: The Events Calendar, Auto-updates disabled
The Events Calendar PRO: version: 6.0.9.2, author: The Events Calendar, Auto-updates disabled
User Role Editor: version: 4.63.3, author: Vladimir Garagulya, Auto-updates disabled
User Switching: version: 1.7.0, author: John Blackbourn & contributors, Auto-updates disabled
UsersWP: version: 1.2.3.11, author: AyeCode Ltd, Auto-updates disabled
Wbcom Designs - BuddyPress Member Export Import: version: 1.5.0, author: Wbcom Designs, Auto-updates disabled
When Last Login: version: 1.2.2, author: Yoohoo Plugins, Auto-updates disabled
WordPress Toolbar Editor: version: 1.4.2, author: Janis Elsts, Auto-updates disabled
WP Add Mime Types: version: 3.0.3, author: Kimiya Kitani, Auto-updates disabled
WPBakery Page Builder: version: 6.10.0, author: Michael M - WPBakery.com, Auto-updates disabled
wpDataTables - Tables & Table Charts: version: 2.1.53, author: TMS-Plugins, Auto-updates disabled
WP Easy Updates: version: 1.1.20, author: AyeCode Ltd, Auto-updates disabled
WPForms Lite: version: 1.8.0.2, author: WPForms, Auto-updates disabled
WP Rocket: version: 3.12.5.3, author: WP Media, Auto-updates disabled
WP SMS: version: 6.1.1, author: VeronaLabs, Auto-updates disabled

### wp-plugins-inactive (1) ###

Password Protected Categories: version: 2.1.8, author: Barn2 Plugins, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.42.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: litespeed
max_input_variables: 10000
time_limit: 360
memory_limit: 2048M
max_input_time: 360
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.84.0 OpenSSL/1.1.1p
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.41
client_version: mysqlnd 7.4.33
max_allowed_packet: 268435456
max_connections: 250

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/susyah/public_html/wp-content
WP_PLUGIN_DIR: /home/susyah/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 1024M
WP_MAX_MEMORY_LIMIT: 2048M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: true
SCRIPT_DEBUG: true
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
0: Writable

### jetpack ###

site_id: 212215713
ssl_cert: No
time_diff: 2
version_option: 11.9.1:1678828073
old_version: 11.9:1678301680
public: Public
master_user: #1 ConceptDesign
current_user: #1 ConceptDesign
tokens_set: Blog User
blog_token: P8&fk$QOWUjx^E0IRR3qiHSD*VPExwHg
user_token: bvJ0#WWGEoaVgl@fq*KX$BqCk5YW7Si1
version: 11.9.1
jp_plugin_dir: /home/susyah/public_html/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Tue, 08 Nov 2022 19:26:26 +0000","finished":"Tue, 08 Nov 2022 19:31:21 +0000","progress":{"comments":{"total":"5","sent":5,"finished":true,"last_sent":"3"},"constants":{"finished":true},"functions":{"finished":true},"options":{"finished":true},"posts":{"total":"3647","sent":3647,"finished":true,"last_sent":"2"},"term_relationships":{"total":"3115","sent":3115,"finished":true,"last_sent":{"object_id":"1","term_taxonomy_id":"270"}},"terms":{"total":"398","sent":398,"finished":true,"last_sent":"1"},"themes":{"finished":true},"updates":{"finished":true},"users":{"total":"83","sent":83,"finished":true,"last_sent":"1"}},"config":{"comments":1,"constants":1,"functions":1,"options":1,"posts":1,"term_relationships":1,"terms":1,"themes":1,"updates":1,"users":1}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/susyah.csfs.org","siteurl":"https:\/\/susyah.csfs.org","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

### buddypress ###

version: 11.1.0
active_components: Community Members, Extended Profiles, Account Settings, Friend Connections, Private Messaging, Activity Streams, Notifications, User Groups
template_pack: BuddyPress Nouveau 11.1.0
! hide-loggedout-adminbar: No
! bp-disable-account-deletion: No
! bp-disable-avatar-uploads: Yes
! bp-disable-cover-image-uploads: Yes
bp-enable-members-invitations: No
bp-enable-membership-requests: No
! bp-disable-profile-sync: Yes
! bp_restrict_group_creation: No
! bp-disable-group-avatar-uploads: Yes
! bp-disable-group-cover-image-uploads: Yes
! bp-disable-blogforum-comments: Yes
_bp_enable_heartbeat_refresh: Yes

### redux-framework ###

version: 4.3.12
installation: in_plugin
data directory: /home/susyah/public_html/wp-content/plugins/k-elements/lib/options/
browser: 
	Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/112.0
	Browser: Firefox
	Version: 112.0
	Platform: Apple

### redux-instance-kleo_kleo_child ###

opt_name: kleo_kleo_child
global_variable: false
dev_mode: false
ajax_save: false
page_slug: kleo_options
page_permissions: manage_options
menu_type: menu
page_parent: themes.php
compiler: false
output: false
output_tag: true
templates_path: undefined
extensions: 
	Customizer: 4.0.0
	Import Export: 4.0.0
	Metaboxes: 4.0.0
	Options Object: 4.0.0
	Repeater: 4.3.7
	Search: 3.4.5
	Shortcodes: 4.3.5

### wpforms ###

version: 1.8.0.2
lite: Nov 14, 2022 @ 5:41pm
upload_dir: Writable
total_forms: undefined
total_submissions: undefined

### bp-profile-search ###

version: 5.4.8
platform: BuddyPress 11.1.0
theme: Kleo Child 
index: /plugins/buddypress/bp-templates/bp-nouveau/buddypress/members/index.php
loop: /plugins/buddypress/bp-templates/bp-nouveau/buddypress/members/members-loop.php
template0: /themes/kleo/buddypress-nouveau/members/bps-form-legacy.php
template1: /themes/kleo/buddypress-nouveau/members/bps-form-inline.php
template2: /themes/kleo/buddypress-nouveau/members/bps-form-with-labels.php

Viewing 8 replies - 1 through 8 (of 8 total)

geepers
Participant

@swdmedia

1 year, 1 month ago

hellsbrigade
Participant

@hellsbrigade

1 year, 1 month ago

questo è lo stesso problema segnalato da me 5 giorni fa al seguente post https://buddypress.org/support/topic/problema-con-immagini/

hellsbrigade
Participant

@hellsbrigade

1 year, 1 month ago

questo è lo screen che vedo anche io https://snipboard.io/IOClnA.jpg

hellsbrigade
Participant

@hellsbrigade

1 year ago

NON risponde più nessuno a questo supporto.

sparkcollaborative
Participant

@sparkcollaborative

11 months ago

I am having this same problem with group photos. Has it been resolved?

hellsbrigade
Participant

@hellsbrigade

11 months ago

no non ha mai risposto nessuno del supporto

harl432
Participant

@harl432

5 months ago

It’s possible that the issue stems from BuddyPress configuration, plugin conflicts, or caching problems. Given the complexity and restricted access to the site, hiring an expert on a salary basis could provide dedicated support.

Their expertise can efficiently troubleshoot and resolve the problem, ensuring a smooth and tailored solution for your specific needs.

fusionbudd
Participant

@fusionbudd

4 months, 2 weeks ago

this issue could stem from a configuration problem with BuddyPress, a plugin conflict (even though it works on your staging version), or a persistent caching issue.