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profile & cover image won’t display on cropping window

  • geepers


    I expect this is likely a configuration issue with either our BuddyPress installation, a conflict from another plugin (though it works on staging version), or perhaps a lingering cacheing issue. But looking to find assistance resolving it and willing to consider hired help on this.

    No url to share, as it is a member’s only site (Intranet).

    ### wp-core ###
    version: 6.1.1
    site_language: en_CA
    user_language: en_CA
    timezone: America/Vancouver
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 0
    default_comment_status: open
    environment_type: production
    user_count: 431
    dotorg_communication: true
    ### wp-paths-sizes ###
    wordpress_path: /home/susyah/public_html
    wordpress_size: 58.81 MB (61669230 bytes)
    uploads_path: /home/susyah/public_html/wp-content/uploads
    uploads_size: 62.25 MB (65272481 bytes)
    themes_path: /home/susyah/public_html/wp-content/themes
    themes_size: 23.15 MB (24279208 bytes)
    plugins_path: /home/susyah/public_html/wp-content/plugins
    plugins_size: 400.27 MB (419712905 bytes)
    database_size: 96.29 MB (100972517 bytes)
    total_size: 640.78 MB (671906341 bytes)
    ### wp-dropins (2) ###
    advanced-cache.php: true
    maintenance.php: true
    ### wp-active-theme ###
    name: Kleo Child (kleo-child)
    version: undefined
    author: SeventhQueen
    parent_theme: Kleo (kleo)
    theme_features: core-block-patterns, widgets-block-editor, editor-style, automatic-feed-links, post-formats, menus, post-thumbnails, html5, featured-content, title-tag, customize-selective-refresh-widgets, responsive-embeds, kleo-facebook-login, kleo-mega-menu, kleo-menu-items, bbpress, woocommerce, buddypress-use-nouveau, widgets
    theme_path: /home/susyah/public_html/wp-content/themes/kleo-child
    auto_update: Disabled
    ### wp-parent-theme ###
    name: Kleo (kleo)
    version: 5.1.2
    author: SeventhQueen
    theme_path: /home/susyah/public_html/wp-content/themes/kleo
    auto_update: Disabled
    ### wp-themes-inactive (1) ###
    Twenty Twenty-Three: version: 1.0, author: the WordPress team, Auto-updates disabled
    ### wp-plugins-active (71) ###
    Admin Menu Editor Pro: version: 2.18.1, author: Janis Elsts, Auto-updates disabled
    AS Admin Customizer: version: 1.0, author: Andolasoft, Auto-updates disabled
    bbPress: version: 2.6.9, author: The bbPress Contributors, Auto-updates disabled
    bbp style pack: version: 5.4.1, author: Robin Wilson, Auto-updates disabled
    Better Notifications for WP: version: 1.9.2, author: Made with Fuel, Auto-updates disabled
    Big File Uploads: version: 2.1.1, author: Infinite Uploads, Auto-updates disabled
    BP Profile Search: version: 5.4.8, author: Andrea Tarantini, Auto-updates disabled
    Brozzme Multiple Admin Emails: version: 1.4, author: Benoti, Auto-updates disabled
    BuddyPress: version: 11.1.0, author: The BuddyPress Community, Auto-updates disabled
    BuddyPress Notifications Widget: version: 1.3.2, author: BuddyDev, Auto-updates disabled
    Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates disabled
    Display Posts: version: 3.0.2, author: Bill Erickson, Auto-updates disabled
    Document Library Pro: version: 1.9.4, author: Barn2 Plugins, Auto-updates disabled
    Duplicate Page: version: 4.5.1, author: mndpsingh287, Auto-updates disabled
    Envato Market: version: 2.0.8, author: Envato, Auto-updates disabled
    Essential Grid: version: 3.0.16, author: ThemePunch, Auto-updates disabled
    FileBird: version: 5.1.4, author: Ninja Team, Auto-updates disabled
    Force Login: version: 5.6.3, author: Kevin Vess, Auto-updates disabled
    GeoDirectory: version: 2.2.25, author: AyeCode - WordPress Business Directory Plugins, Auto-updates disabled
    Image Upload for BBPress: version: 1.1.18, author: Aspen Grove Studios, Auto-updates disabled
    Jetpack: version: 11.9.1, author: Automattic, Auto-updates disabled
    Jetpack Boost: version: 1.7.0, author: Automattic - Jetpack Site Speed team, Auto-updates disabled
    K Elements: version: 5.1.2, author: SeventhQueen, Auto-updates disabled
    K Fonts: version: 1.1.0, author: SeventhQueen, Auto-updates disabled
    Like Button Rating ♥ LikeBtn: version: 2.6.47, author: LikeBtn, Auto-updates disabled
    List Categories: version: 0.4, author: Fernando Briano, Auto-updates disabled
    MainWP Child: version:, author: MainWP, Auto-updates disabled
    Manage Notification E-mails: version: 1.8.4, author: Virgial Berveling, Auto-updates disabled
    Media Sync: version: 1.2.9, author: Erol Živina, Auto-updates disabled
    Meta Box: version: 5.6.17, author:, Auto-updates disabled
    MonsterInsights - Dimensions Addon: version: 2.0.6, author: MonsterInsights Team, Auto-updates disabled
    MonsterInsights - Forms Tracking Addon: version: 2.2.6, author: MonsterInsights Team, Auto-updates disabled
    MonsterInsights - Media Addon: version: 1.0.7, author: MonsterInsights Team, Auto-updates disabled
    MonsterInsights - Page Insights Addon: version: 1.5.2, author: MonsterInsights Team, Auto-updates disabled
    MonsterInsights Pro: version: 8.13.1, author: MonsterInsights, Auto-updates disabled
    Ninja Forms: version: 3.6.20, author: Saturday Drive, Auto-updates disabled
    Page-list: version: 5.3, author: webvitaly, Auto-updates disabled
    Page scroll to id: version: 1.7.7, author: malihu, Auto-updates disabled
    Pages with category and tag: version: 0.9.0, author: YAHMAN, Auto-updates disabled
    Popup Maker: version: 1.18.1, author: Popup Maker, Auto-updates disabled
    Post Slider For Visual Composer: version: 1.1, author: Nasir, Auto-updates disabled
    PublishPress Permissions: version: 3.8.5, author: PublishPress, Auto-updates disabled
    Redirection: version: 5.3.9, author: John Godley, Auto-updates disabled
    rtMedia for WordPress, BuddyPress and bbPress: version: 4.6.13, author: rtCamp, Auto-updates disabled
    SearchWP: version: 4.2.9, author: SearchWP, Auto-updates disabled
    SearchWP bbPress Integration: version: 1.3.1, author: SearchWP, Auto-updates disabled
    SearchWP Custom Results Order: version: 1.3.6, author: SearchWP, Auto-updates disabled
    SearchWP Live Ajax Search: version: 1.7.4, author: SearchWP, LLC, Auto-updates disabled
    SearchWP Shortcodes: version: 1.8.3, author: SearchWP, Auto-updates disabled
    Shortcode in Menus: version: 3.5.1, author: Gagan Deep Singh, Auto-updates disabled
    Site Plugin for author: (undefined), version: (undefined), Auto-updates disabled
    Social Articles: version: 2.9.5, author: Broobe, Auto-updates disabled
    SQ Sidebar Generator: version: 1.2.2, author: SeventhQueen, Auto-updates disabled
    TablePress: version: 2.0.4, author: Tobias Bäthge, Auto-updates disabled
    The Events Calendar: version: 6.0.10, author: The Events Calendar, Auto-updates disabled
    The Events Calendar: Community Events: version: 4.10.5, author: The Events Calendar, Auto-updates disabled
    The Events Calendar: Filter Bar: version: 5.4.3, author: The Events Calendar, Auto-updates disabled
    The Events Calendar PRO: version:, author: The Events Calendar, Auto-updates disabled
    User Role Editor: version: 4.63.3, author: Vladimir Garagulya, Auto-updates disabled
    User Switching: version: 1.7.0, author: John Blackbourn & contributors, Auto-updates disabled
    UsersWP: version:, author: AyeCode Ltd, Auto-updates disabled
    Wbcom Designs - BuddyPress Member Export Import: version: 1.5.0, author: Wbcom Designs, Auto-updates disabled
    When Last Login: version: 1.2.2, author: Yoohoo Plugins, Auto-updates disabled
    WordPress Toolbar Editor: version: 1.4.2, author: Janis Elsts, Auto-updates disabled
    WP Add Mime Types: version: 3.0.3, author: Kimiya Kitani, Auto-updates disabled
    WPBakery Page Builder: version: 6.10.0, author: Michael M -, Auto-updates disabled
    wpDataTables - Tables & Table Charts: version: 2.1.53, author: TMS-Plugins, Auto-updates disabled
    WP Easy Updates: version: 1.1.20, author: AyeCode Ltd, Auto-updates disabled
    WPForms Lite: version:, author: WPForms, Auto-updates disabled
    WP Rocket: version:, author: WP Media, Auto-updates disabled
    WP SMS: version: 6.1.1, author: VeronaLabs, Auto-updates disabled
    ### wp-plugins-inactive (1) ###
    Password Protected Categories: version: 2.1.8, author: Barn2 Plugins, Auto-updates disabled
    ### wp-media ###
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    imagick_version: Not available
    file_uploads: File uploads is turned off
    post_max_size: 128M
    upload_max_filesize: 128M
    max_effective_size: 128 MB
    max_file_uploads: 20
    gd_version: 2.3.3
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.25
    ### wp-server ###
    server_architecture: Linux 3.10.0-962.3.2.lve1.5.42.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.4.33 64bit
    php_sapi: litespeed
    max_input_variables: 10000
    time_limit: 360
    memory_limit: 2048M
    max_input_time: 360
    upload_max_filesize: 128M
    php_post_max_size: 128M
    curl_version: 7.84.0 OpenSSL/1.1.1p
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true
    ### wp-database ###
    extension: mysqli
    server_version: 5.7.41
    client_version: mysqlnd 7.4.33
    max_allowed_packet: 268435456
    max_connections: 250
    ### wp-constants ###
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/susyah/public_html/wp-content
    WP_PLUGIN_DIR: /home/susyah/public_html/wp-content/plugins
    WP_DEBUG: false
    WP_DEBUG_LOG: true
    SCRIPT_DEBUG: true
    WP_CACHE: true
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    ### wp-filesystem ###
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    0: Writable
    ### jetpack ###
    site_id: 212215713
    ssl_cert: No
    time_diff: 2
    version_option: 11.9.1:1678828073
    old_version: 11.9:1678301680
    public: Public
    master_user: #1 ConceptDesign
    current_user: #1 ConceptDesign
    tokens_set: Blog User
    blog_token: P8&fk$QOWUjx^E0IRR3qiHSD*VPExwHg
    user_token: bvJ0#WWGEoaVgl@fq*KX$BqCk5YW7Si1
    version: 11.9.1
    jp_plugin_dir: /home/susyah/public_html/wp-content/plugins/jetpack/
    plan: free
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Tue, 08 Nov 2022 19:26:26 +0000","finished":"Tue, 08 Nov 2022 19:31:21 +0000","progress":{"comments":{"total":"5","sent":5,"finished":true,"last_sent":"3"},"constants":{"finished":true},"functions":{"finished":true},"options":{"finished":true},"posts":{"total":"3647","sent":3647,"finished":true,"last_sent":"2"},"term_relationships":{"total":"3115","sent":3115,"finished":true,"last_sent":{"object_id":"1","term_taxonomy_id":"270"}},"terms":{"total":"398","sent":398,"finished":true,"last_sent":"1"},"themes":{"finished":true},"updates":{"finished":true},"users":{"total":"83","sent":83,"finished":true,"last_sent":"1"}},"config":{"comments":1,"constants":1,"functions":1,"options":1,"posts":1,"term_relationships":1,"terms":1,"themes":1,"updates":1,"users":1}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/","siteurl":"https:\/\/","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.
    ### buddypress ###
    version: 11.1.0
    active_components: Community Members, Extended Profiles, Account Settings, Friend Connections, Private Messaging, Activity Streams, Notifications, User Groups
    template_pack: BuddyPress Nouveau 11.1.0
    ! hide-loggedout-adminbar: No
    ! bp-disable-account-deletion: No
    ! bp-disable-avatar-uploads: Yes
    ! bp-disable-cover-image-uploads: Yes
    bp-enable-members-invitations: No
    bp-enable-membership-requests: No
    ! bp-disable-profile-sync: Yes
    ! bp_restrict_group_creation: No
    ! bp-disable-group-avatar-uploads: Yes
    ! bp-disable-group-cover-image-uploads: Yes
    ! bp-disable-blogforum-comments: Yes
    _bp_enable_heartbeat_refresh: Yes
    ### redux-framework ###
    version: 4.3.12
    installation: in_plugin
    data directory: /home/susyah/public_html/wp-content/plugins/k-elements/lib/options/
    	Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/112.0
    	Browser: Firefox
    	Version: 112.0
    	Platform: Apple
    ### redux-instance-kleo_kleo_child ###
    opt_name: kleo_kleo_child
    global_variable: false
    dev_mode: false
    ajax_save: false
    page_slug: kleo_options
    page_permissions: manage_options
    menu_type: menu
    page_parent: themes.php
    compiler: false
    output: false
    output_tag: true
    templates_path: undefined
    	Customizer: 4.0.0
    	Import Export: 4.0.0
    	Metaboxes: 4.0.0
    	Options Object: 4.0.0
    	Repeater: 4.3.7
    	Search: 3.4.5
    	Shortcodes: 4.3.5
    ### wpforms ###
    lite: Nov 14, 2022 @ 5:41pm
    upload_dir: Writable
    total_forms: undefined
    total_submissions: undefined
    ### bp-profile-search ###
    version: 5.4.8
    platform: BuddyPress 11.1.0
    theme: Kleo Child 
    index: /plugins/buddypress/bp-templates/bp-nouveau/buddypress/members/index.php
    loop: /plugins/buddypress/bp-templates/bp-nouveau/buddypress/members/members-loop.php
    template0: /themes/kleo/buddypress-nouveau/members/bps-form-legacy.php
    template1: /themes/kleo/buddypress-nouveau/members/bps-form-inline.php
    template2: /themes/kleo/buddypress-nouveau/members/bps-form-with-labels.php
Viewing 8 replies - 1 through 8 (of 8 total)
Viewing 8 replies - 1 through 8 (of 8 total)
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