Hi everyone. Forgive me if this subject has already been addressed. I can’t find the topic anywhere here.

My site is new and still being set up. As part of this process, I’ve had friends attempt to sign up and build profiles. Trouble is, they are not receiving emails verifying their membership. As many of you know, this means they can’t log in using the username and password they’ve created. I, on the other hand, can see their profile and user information in the User section of my dashboard.

I contacted my hosting company and this is the reply i received:

Dear Customer,

Thank you for your email. You will need to create an email address from your domain name hosted here. As long as we are hosting email for that domain there is not any additional cpanel steps you will need to take. However you will need to login to your dashboard and set the from email address to one hosted here, this will allow the verification emails to go out from that address. The hostname for that mail script should be localhost and the port 25.

Thank you,
Michelle
Level I Tech Support Engineer

I understand what she’s asking me to do. Trouble is, i can’t find anywhere in WordPress or Buddypress to make these changes. I any of you have an answer or can point me to a forum discussion that’s already taken place on this topic, I would deeply appreciate it.

Thank you,

Eddie
http://www.floridabeautiesinhd.com

[@aces Participant 13 years, 5 months ago]

Some web hosts need wordpress to use an extra plugin to send mail, such as https://wordpress.org/extend/plugins/wp-mail-smtp/

[@andrea_r Participant 13 years, 5 months ago]

Are you receiving email from wordpress?

Not sending emails and not getting them are two different things. what that support email told you to do won;t actually help, as some mails are sent as wordpress@yourdoman.com and they get rejected on the recipient’s end.

[@floridabeautiesinhd Participant 13 years, 5 months ago]

Thank you so much! The plugin you mentioned did the job!!