[@smdeveloper Participant 5 years, 1 month ago]

Hi,

Thank you for your response!

When going back to this problem, the js error no longer appears in the console yet the problem persists, so I’m at a loss.

When clicking on your link above to open a ticket it takes me to a page that says I’m not authorized to open a ticket and directs me to log in, but when I go to do that it takes me to my WordPress.org profile page where I am currently logged in.

Here is a video of what happens exactly: https://d.pr/v/mZXdvW

More confusion… help would be so greatly appreciated!

[@smdeveloper Participant 5 years, 1 month ago]

I have W3 Total Cache installed so I went in and disabled any minify settings then tried again with no change. I then deactivated the plugin entirely and tried again in a private browser window without change. Clearly there’s an issue, but I’m just not sure how to find it.

[@smdeveloper Participant 5 years, 1 month ago]

Thanks for the response.

I tried the theme change as you suggested and that didn’t work. I pulled up the JS console and found an error (see screenshot at https://d.pr/i/ScO7fV), however, I’m completely at a loss as to how to weed out where the conflict might be. Any suggestions would be greatly appreciated!