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Solved – BuddyPress Activation Issue


  • Jing
    Participant

    @gujingc

    4 years ago

    We are running into an issue with our BuddyPress activation.

    After the registration, the user gets the activation link. When clicking on the link, the user sees the Activate button showing up correctly.

    Then the user clicks on the Activation button. Admin gets a notification the user is activated, but the user will see page not found error.

    Then the user will try log in with the password just set. It is not working.

    When the admin checks the user list, the user is added correct. We are using WordPress 5.3, and the latest BuddyPress.

    The site was working well before. We recently added Sucuri Firewall which Sucuri team helped us set up. Does this sound like a page redirect issue?

    Please help! We have been working for years to make this site work. Everything was working perfectly when we ran into this issue.

    Jing

Viewing 3 replies - 1 through 3 (of 3 total)

  • Jing
    Participant

    @gujingc

    4 years ago

    We solved the problem.

    Sucuri firewall need to add a bypass URL rule when this is set up. All good now.


    @mercime
    Keymaster

    @mercime

    4 years ago

    @gujingc thanks for posting back what your solution was ????


    Jing
    Participant

    @gujingc

    4 years ago

    It is actually very simple.

    Whitelist your activation page in the firewall, so the firewall does not block it.

Viewing 3 replies - 1 through 3 (of 3 total)
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