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BuddyPress registration not sending confirmation email

  • @rewindzpro

    Participant

    2 years, 3 months ago

    Hi there,
    I’m having an issue with BuddyPress registration.
    When I create a new account I never get the confirmation email. But the member gets registered on the website. As admin I can see that member in the members menu. When I manually make that member active, I still can’t log in.

    I have tried every single setting.
    -Creating New Pages for Registration & Activation
    -In setting I ticked: Anyone can join
    -Deactivating all the plugins accept BuddyPress.
    -Putting in PHP code to activate the email
    -Even tried WP Mail SMTP

    WP Mail SMTP didn’t really help. Before using it I tried sending “reset password” to new member. It went through. When I used WP Mail SMTP the emails were going to spam. So the email address is all correct on my website.

    I wasted 9 hours trying every single solution I was finding on internet and nothing work.
    If you know a fix for this issue, please let me know.

Viewing 21 replies - 1 through 21 (of 21 total)

  • @anonymized-18187419

    Inactive

    2 years, 3 months ago

    Go to Dashboard > Emails > All Emails … find the email for “Activate Your Account” …make sure the “Situation” for that email is checked as “Recipient has registered for an account”

    @rewindzpro

    Participant

    2 years, 3 months ago

    Hi Michaelabf,

    Thanks for trying to help. I already had that checked as well. Nothing seems to make it work.

    @anonymized-18187419

    Inactive

    2 years, 3 months ago

    Try installing the free plugin “Manage Notification E-mails” by Virgial Berveling.

    Under Core Options > Options for emails to users, you will see option “New user notification to user” …set that as UNCHECKED, then test. If that doesn’t work, then try it as CHECKED.

    @rewindzpro

    Participant

    2 years, 3 months ago

    That doesn’t seem to work either. I tried both options.

    I’m getting confirmation email of the new user on my websites email. I can see the user under users.
    But I’m not getting verification code and I can’t even activate the account manually.

    Everything I try is not responding.

    @anonymized-18187419

    Inactive

    2 years, 3 months ago

    So the verification email is not getting sent out, to the user?

    @rewindzpro

    Participant

    2 years, 3 months ago

    Yes, I only get the WordPress email saying that I have new registration.

    @anonymized-18187419

    Inactive

    2 years, 3 months ago

    what email domain are you using for test user? yahoo? Gmail?

    @rewindzpro

    Participant

    2 years, 3 months ago

    gmail. I was always using gmail. I even have it for my main account

    @anonymized-18187419

    Inactive

    2 years, 3 months ago

    ok.
    And when you go to Dashboard >Users >Manage Signups, and try to manually Activate, what happens exactly?

    @rewindzpro

    Participant

    2 years, 3 months ago

    Nothing happens. I activate the account and save changes.
    When I try to log in with the user it directs me to WordPress login page. When I try to login again. It tells me that the account doesn’t exist.

    @rewindzpro

    Participant

    2 years, 3 months ago

    I just found out that I have 2 domains active. Don’t know why and how. Could that be creating the issue?

    @anonymized-18187419

    Inactive

    2 years, 3 months ago

    Very possibly. You should investigate.

    @rewindzpro

    Participant

    2 years, 3 months ago

    I just tried. I deleted the secondary domain. Still nothing. Everything is done correctly. I’m so confused why it’s not working.

    @anonymized-18187419

    Inactive

    2 years, 3 months ago

    Can your hosting provider assist with technical help?

    @anonymized-18187419

    Inactive

    2 years, 3 months ago

    Try a different mailer plugin, try Easy WP SMTP

    @rewindzpro

    Participant

    2 years, 3 months ago

    I tried other mailer plugins. Nothing seems to work.

    I will contact support again in the morning. I was told that the issue might be with BuddyPress. But it seems like something in WordPress is blocking it.

    Thanks for trying to help.

    @anonymized-18187419

    Inactive

    2 years, 3 months ago

    ok, hope you get it fixed.
    You might also try raising the issue with Brajesh at BuddyDev.com, might offer advice.

    @rewindzpro

    Participant

    2 years, 3 months ago

    Just an update.
    It’s fixed now.

    It wasn’t an issue with WordPress or BuddyPress. The issue was with the theme.
    I’m using a theme called Arcane. When I was downloading the files. It kept giving me wrong license key. So I had to generate new license key of the Arcane’s websites. Now it works.

    If anyone will read this in the future. Double check your Themes as well.

    @anonymized-18187419

    Inactive

    2 years, 3 months ago

    great!

    @janounog

    Participant

    2 years, 3 months ago

    please can you tell me how you got your problem fixed through the theme ? i had the same problem and i downloaded the theme without problem , i went through all steps just like you, i still have the same problem

    @rewindzpro

    Participant

    2 years, 3 months ago

    I’m not sure which theme you are using.
    You should have a option Theme Activation.

    It will give you option to paste a active license key. Or under the license key box. It should say something like. “Create a token to get new license key.”

    You will need to be registered to that themes website where you purchased it from.
    Once you click on generate token. It will give you option to check few boxes. Make sure you check all the boxes regarding the purchase on that theme.

    After it will give you new key. Paste it in and save changes.

    Hope this helps.

Viewing 21 replies - 1 through 21 (of 21 total)
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