Topic: [Resolved] cannot change profile photo

[Resolved] cannot change profile photo

rebekahmeuir
Participant

@rebekahmeuir

8 years, 11 months ago

1. Which version of WordPress are you running? 4.2.2

2. Did you install WordPress as a directory or subdomain install? root

3. If a directory install, is it in root or in a subdirectory? root

4. Did you upgrade from a previous version of WordPress? If so, from which version? from 4.2.1

5. Was WordPress functioning properly before installing/upgrading BuddyPress (BP)? e.g. permalinks, creating a new post, commenting. yes

6. Which version of BP are you running? 2.2.3.1

7. Did you upgraded from a previous version of BP? If so, from which version? no

8. Do you have any plugins other than BuddyPress installed and activated? If so, which ones?
EWWW Image Optimizer v 2.4.0 by Shane Bishop (installed/activated)

9. Are you using the standard WordPress theme or customized theme? BuddyBoss Child Theme v4.1.9 by BuddyBoss.com

10. Have you modified the core files in any way? removed lines that contain author’s ip address for comment notification emails

11. Do you have any custom functions in bp-custom.php? no

12. If running bbPress, which version? Or did your BuddyPress install come with a copy of bbPress built-in? not running bbPress

13. Please provide a list of any errors in your server’s log files. none to report

14. Which company provides your hosting?
inmotion hosting

15. Is your server running Windows, or if Linux; Apache, nginx or something else? Apache

I cannot change profile photo on my buddypress. I click Change Profile Photo
Choose File
Browse to an image (image is smaller than the upload limit in php.ini)
image name appears
click Upload Image
nothing happens, does not show me the cropping image screens, does not allow changing avatar.
This used to work and I cannot figure out what changed. I deactivated all plugins and still the same issue. I reactivated the EWWW plugin, since deactivating it did not fix my issue. I tried with 2015 theme to see if it could be buddyboss theme, but I have the same issue using 2015 theme.

Viewing 17 replies - 1 through 17 (of 17 total)

@mercime
Keymaster

@mercime

8 years, 11 months ago

@rebekahmeuir Deactivate plugins except BuddyPress and change to the Twenty Fifteen theme. Then go to admin dashboard and navigate to Media > Add New. Can you upload images and see the thumbnails of the images you uploaded there?

rebekahmeuir
Participant

@rebekahmeuir

8 years, 11 months ago

thank you @mercime I did try the 2015 theme after deactivating all plugins except BuddyPress, and same issue. Yes I can upload images and see thumbnails with 2015 theme and with my BuddyBoss theme. I still have the problem with profile images not working. I also have a new issue where private messages no longer work from inside BuddyPress. I am hosted with inmotion.

@mercime
Keymaster

@mercime

8 years, 11 months ago

@rebekahmeuir ~~I was able to replicate the issue using WP 4.2.2 and BP 2.2.3.1. Going to create a ticket in BuddyPress trac and post the link here.~~

rebekahmeuir
Participant

@rebekahmeuir

8 years, 11 months ago

thank you @mercime

@mercime
Keymaster

@mercime

8 years, 11 months ago

@rebekahmeuir
Double-checked and found out I was using WP_DEBUG and SCRIPT_DEBUG in the wp-config.php file of my test installation which was why I was getting the error message. Removed both and it was cleared. Could you check if you have any of those two in your wp-config.php file?

rebekahmeuir
Participant

@rebekahmeuir

8 years, 11 months ago

mine says define(‘WP_DEBUG’, false);

and script_debug is not found in my wp-config.php

With my issue, I am not getting any error message, and there is no error message on the server either. When I try to change a profile photo using BuddyPress, it just does not allow me to change it. It kind of “blinks” instead of bringing up the crop screen.

Similarly, when I try to send a private message in BuddyPress, it lets me compose the message, but when I try to send it, it “blinks” with no error message but does not send the private message. The private message disappears and does not go into my sent folder, either.

@mercime
Keymaster

@mercime

8 years, 11 months ago

@rebekahmeuir Just helped someone who had an issue with cropping the image as well. The issue there was that the jQuery files needed were not enqueued for some reason. Could you check the source code of your webpage and see something like this is in the source ….jcrop/jquery.Jcrop.min.js?ver=0.9.12 ?

rebekahmeuir
Participant

@rebekahmeuir

8 years, 11 months ago

thanks again @mercime, I looked at index.php and header.php. none of them have any jquery

when you say the source code of my webpage, I am uncertain what other files to look in.

@mercime
Keymaster

@mercime

8 years, 11 months ago

>>> when you say the source code of my webpage, I am uncertain what other files to look in

@rebekahmeuir I mean when you’re viewing your website in the browser, right click to bring up menu and then go to View Source or View Page Source, depends on the browser you’re using. Then look for something like this: `http://yoursite.com/wp-includes/js/jquery/jquery.js?ver=1.11.2 in the source code.

rebekahmeuir
Participant

@rebekahmeuir

8 years, 11 months ago

Thank you again @mercime, now I see what you meant. yes I have this exact line

http://hereswhat.net/wp-includes/js/jquery/jquery.js?ver=1.11.2′></script>

and then quite a few more script type lines with other jquery entries

helpy
Participant

@helpy

8 years, 10 months ago

I could reproduce the error.

For me the error only happens if the uploaded image is too small.

My profile photo on my PC has the size 150x150px.
I resizede it to 1500x1500px.
I uploaded the big profile photo.
I set the cropping to use the full image.
I pressed the button to crop the image.

Surprise ==> Now it worked.

Very strange!
(1) Uploading my small image and cropping to use the full image leads to the cropping error.
(2) Uploading my big image (resized from the small one) and cropping to use the full image does not lead to an error.

aadharcard
Participant

@aadharcard

8 years, 10 months ago

Probably you are not able to change the profile picture due to pixels issue. Most of the sites request to upload the profile pic in 100X to 200X pixels and no matters how you further crop it.

You may like have a look at the photo uploaded in the about us segment of this site linked: Aadhar Card

rebekahmeuir
Participant

@rebekahmeuir

8 years, 10 months ago

thanks @helpy and @aadharcard

rebekahmeuir
Participant

@rebekahmeuir

8 years, 9 months ago

I no longer have this issue after updating BP

helpy
Participant

@helpy

8 years, 9 months ago

I still have the problem reported here with the last buddypress version 2.3.2.1.

If I download the profile photo from my buddypress instance (150x150px) and than re-upload it to buddypress, resize it the the fullsize the following error message will be displayed:

“There was a problem with cropping the profile photo.”

BGRATED
Participant

@bgrated

8 years, 6 months ago

Late comer here but how did you resolve that issue?

rebekahmeuir
Participant

@rebekahmeuir

8 years, 5 months ago

@bgrated the new version of buddypress solved my issues