BuddyPress.org

me too… don’t even get the crop tool… just a preselected crop of the uploaded image… which often isn’t very attractive

@intimez
Saw your ticket on Trac. Can you give some more info on your setup? What kind of file (jpeg, gif, png, etc)? PHP version? Windows or Linux server? Browser/browser version? There is what seems to be a similar/related report of this issue here (https://buddypress.org/community/groups/how-to-and-troubleshooting/forum/topic/ie8-cant-crop-avatar-last-step-of-registration-for-buddypress-1-2-5/) using IE8.

@intimez thanks for the info. What version of Chrome and Firefox are you using?

I said possible related, because who knows exactly what “can’t crop” means. It could mean they are completely unable to crop, or it could mean that it’s the same issue as you. That’s why it’s always good to give as much detail as possible. I am however inclined to agree with you since you’re having the issue on Chrome and Firefox.

As far as posting images on Trac, you just click the add attachment button. Make sure you fill in the “Description” box when adding an image so people know what they’re about to see.

From your images, it looks like you were uploading a transparent gif or png. Is this correct? If so, which one? If it’s a png file, is it 8-bit, or 24-bit? Would you mind posting, for download/testing, the actual image you used where you got the error. Along with this, do you get the error on every image you try, or was it just that particular image? I know that’s a lot of questions, but they help.

Also having problem can’t replace avatars and can’t crop http://www.pandragon.com Also no new emails on registering are being sent out and password reset not being sent out

It seems odd that the select tool to choose crop area still does not show at all. When I installed BP, it worked. I just tried deactivating all BP plugins, and even with just the base BPplugin, the select tool fro group avatar does not show, so unable to select crop area.

http://blog.davidhthomas.net

I think this may have occurred with the latest BP update, since I know it worked a week ago.

Thanks,
David

Any suggestions on what to do? we have tried this on all versions of the top 3 browsers, different size of images, file types, etc and cannot update.
We get an error on page when attempting to do so.
This started happening about a week ago for us as well. When the image is uploaded there is a box that appears with resizing handles, and disappears as soon as you click on it. Very frustrating for our 225 members for our new site we just launched using buddypress

here are the details:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Sun, 18 Jul 2010 02:17:29 UTC

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Hey guys,

i am using Jukt micronics theme downloaded from BuddyPress webiste and avatar crop after upload works in all browsers except IE8. It’s strange that it works in IE7, but not working in IE8.

When i upload the photo it gives me this error:
Message: ‘document.documentElement’ is null or not an object
Line: 153
Char: 486
Code: 0
URI: http://www.teledruzenje.com/wp-includes/js/jquery/jquery.js?ver=1.4.2

I didn’t upgrade BP to 1.2.5.2. Does this problem occur in new version too?

It would nice if somebody would give some hint to us what to do to solve this strange problem.

Cheers

It seems like IE8 crops upper left corner of the pic and doesn’t allow to crop it by yourself. Strange. Anybody found any solution for this problem?

I don’t think it’s a plugin issue. I just tried in Chrome browser and the crop selection tool for avatar is still not visible. It preselects and you cannot change it. The funny thing is, I started a new group, and that avatar was selectable before cropping. Then I went back to the old group,, and it was not. Same browser.

http://blog.davidhthomas.net

I’d like to be able to change/update my group avatars.

Thanks,
David

Ugh yeah this sucks… I got it working on a fresh blog install with the default theme. On the blog I desperately need it working on no go. I’ve disabled numerous plugins/removed any jquery includes etc. to no avail. Just can’t seem to figure out why it works one one blog and not the other. *sigh*

You shouldn’t need to download JCrop, as it should already be called when you’re on the crop avatar page.
I’m guessing that you’re using another JS script that is interfering with it.

The intrim solution I have been advised is to put this into my header: http://premium.wpmudev.org/forums/topic/ie8-compatibility-mode (can’t get the code to show) – you can see it at this link.

This forces (sort of) IE8 to use compatibility view. Now the cropping tool appears without user intervention.