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  • shaquana_folks


    To Whom It May Concern,

    I’m trying to get my registration page to work for my website. It keeps saying that they’re using the wrong files (PDFs, DOCs, and DOCXs), even when I try to create a new user, and I’m only using the JPG, GIF and PNG files for the new user profile image. For the JPG and GIF file, it keeps bringing up about the file statement (as mentioned earlier) and for the PNG file, its telling me that the section to upload pictures is a required field as if I didn’t upload anything. Anything that anyone can do to resolve this issue would be greatly appreciated, for I am pressed for time to start promoting this site and get people as MyLoopNetwork users. I have the WordPress 4.2.2 and the BuddyPress version, and I’m using the Magnus WordPress Theme, the 1.6 version.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Firstly please don’t type subject lines in all caps, it’s considered rude and to be shouting, it will not get you any of a faster response only remarks like I’m making 😉

    Secondly why link us to your site asking questions about registration when all of your site links re-direct to an off site frame 404 not found page?

    Registration in BP is a simple process with few fields to complete uploading files not one of them, so have you extended your registration process with custom functionality, if so explain that in detail.

    When setting up a new WP/BP site one should check the basics work such as registration before taking the site any further in development terms, if not sure whether your theme could be a factor in issues you should test that the basics work using a standard WP bundled theme i.e twenty fifteen.

    So you need to confirm some simple test, and if issue persists detail your registration process steps and any customizations you have in place if people are to be able to help at all.



    Hello @hnla,

    Didn’t mean to be “shouting” through this message in the subject line, it’s because this is the 4th time I’ve tried to get my message through this BuddyPress forum and out of all my messages from a few days back, I noticed that this recent one I just did was the one that actually went through and I did the other messages just the same exact way as I’ve done before so I don’t understand why my messages haven’t went through the other times. So it’s just been a very frustrating time for the past couple of weeks trying to get help and I haven’t received further help so far from anyone so I’m just trying to resolve everything. But you’re right, and I’m trying my best to work with everyone to get the most feedback that I possibly can to get the job done and resolve these problems.

    The off site frame 404 not found page should be working fine now. I just updated the permalinks and when I went to click on the register link, the registration page (as well as the actual website link) was working properly from my end.

    As far as the BuddyPress plugin goes, I didn’t know that BP doesn’t have a setting for people to upload files, however when you go to the registration page on my site, there’s an “Choose File” section for people to upload a picture file (for their profile page) on there as someone is filling out the actual registration form, so I just assumed that feature automatically comes with the BuddyPress plugin.

    There shouldn’t be nothing wrong with the theme for I had double-checked already from my backend and I spoke to a representative through my hosting provider and after explaining everything to them, they said that I would have to get in contact with one of the BuddyPress developers to resolve the issue and if it’s an issue from the hosting plan, to inform me about it that way I can contact them again to let them know what the specific problem is. So I’m basically going back and forth between BuddyPress and my hosting provider explaining the same thing, therefore I’m pretty much stuck on what to do, so that’s why I’m asking for anyone’s help if possible, because I’ve done everything on my end to the best of my ability.

    So here are some screenshots that I hope will be helpful of what I actually was doing through the registration process and hopefully someone can come up with a solution as far as why this is not working properly:

    Screenshot 1
    Screenshot 2
    Screenshot 3
    Screenshot 4
    Screenshot 5
    Screenshot 6
    Screenshot 7

    Then I did the same exact process with one of the WordPress default themes from my dashboard:

    Screenshot 1
    Screenshot 2

    And as you can see, the same result happens. So can someone please explain to me why this is happening? Is it a BuddyPress coding issue? Or is it from my end? Any feedback would be greatly appreciated.

    Thank you.




    Sorry, for some reason, there was a weird code that showed up in my website link, I don’t know why that happened.



    How did you create that download box on the register page ? This is not part of BP or WP.



    My apologies @danbp I had a plugin called “BuddyPress xProfile Custom Fields Type” set up, that’s where the button came from. I just deactivated the plugin. But even when I still try to fill out the registration form, there’s no error that shows up this time, however, it takes me right back to that same registration page and it still did not create that new user for me. It would still just show up on the screen like this:

    New registration screenshot

    Any suggestions why this is still happening? Also, is there a good plugin that anyone can recommend for me to use so that when users create their profiles, they’ll be able to upload a profile picture?

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘I NEED HELP! REGISTRATION PAGE NOT WORKING’ is closed to new replies.
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