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Issue With YITH Frontend Manager Plugin


  • Andrea Grillo
    Participant

    @agengineering

    7 years, 4 months ago

    Hi, I’m Andrea from yithemes.com and I need help about a very strange issue between buddypress and our YITH Frontend Manager for WooCommerce plugin.

    A customer of us has wrote:

    hi,
    i’m using buddypress social network in my site, when a vendor is logged in and goes to buddypress members page, it’s her woocommerce my-account page displayed.
    view that url for issue : http://recordit.co/aSy8SWtp31

    I have tried to replicate it in my local environment but without success. Anyone can help me ?
    Thanks
    Have a nice day

    Andrea

Viewing 7 replies - 1 through 7 (of 7 total)

  • Henry Wright
    Moderator

    @henrywright

    7 years, 4 months ago

    Page 2 seems to be loading the my-account page. That’s pretty strange. How are you customising the members/ page loop?


    Andrea Grillo
    Participant

    @agengineering

    7 years, 4 months ago

    Hi,

    no I’m not. I think….I have an option to prevent Shop Manager view WordPress backend, probably you use some backend action ? Or you can try to access to some page in WordPress admin area (e.g.: with an ajax call) ?

    Let me know.
    thanks for your help.

    Have a nice day
    Andrea


    Henry Wright
    Moderator

    @henrywright

    7 years, 4 months ago

    Or you can try to access to some page in WordPress admin area (e.g.: with an ajax call) ?

    BuddyPress doesn’t do this by default. Considering you can’t reproduce, I expect the client is using custom code that’s causing the problem (either in their functions.php file, bp-custom.php file or in an activated plugin). Check those 3 locations on your client’s site for anything strange.


    Andrea Grillo
    Participant

    @agengineering

    7 years, 4 months ago

    ok, I’m checking it….


    Andrea Grillo
    Participant

    @agengineering

    7 years, 4 months ago

    Hi again,
    this is the last answer from my customer:

    Hi Andrea,

    i deactivate all my plugins except BuddyPress, WooCommerce, YITH Frontend Manager for WooCommerce Premium and YITH WooCommerce Multi Vendor Premium, and i remove my theme’s functions.php and bp-custom.php ( the buddypress file customisation ) but i have the same issue, the probleme disappears only when i deactivate YITH Frontend Manager for WooCommerce Premium.

    Watch the video to understund.

    http://recordit.co/EDtXjDOCI9

    i think it’s an ajax issue ,the problem occurs when i’m in buddypress page and I click on a button that requires ajax, only when i’m connected with vendro account.

    http://recordit.co/ncfABt1ErP
    in the 2nd video yith frontend manager is deactivated

    http://recordit.co/97vyc8reeI
    in the 3rd video it’s in my local environment with an other theme

    I hope this has helped you

    have a good night
    Ahmed

    Do you have another idea ? I have tried to replicate the issue but without success, if you want I can send a copy of our plugins…probably you understand how replicate this issue.

    Let me know.
    Thanks

    Have a nice day
    AG


    Henry Wright
    Moderator

    @henrywright

    7 years, 4 months ago

    the probleme disappears only when i deactivate YITH Frontend Manager for WooCommerce Premium

    We’ve found the culprit 🙂


    Andrea Grillo
    Participant

    @agengineering

    7 years, 4 months ago

    I found the issue with frontend manager plugin, our team will release a new version to fix it.

    Have a nice day

    AG

Viewing 7 replies - 1 through 7 (of 7 total)
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