BuddyPress.org

Hi there.

Wordpress: 4.95
BuddyPress: 2.94
All other plugins are up-to-date.

Website: https://www.potatoesandrice.com

This is an intermittent issue, so maybe difficult to resolve. I’m hoping you may have some ideas or may have run across this before and therefore have some suggestions 🙂

Buddypress came bundled in my WordPress theme (Sweetdate) by SeventhQueen.

I have a database of users – currently close to 900 members. When I have a new user register, I receive an email notifying me of their registration along with their username and email. I copy their username and go to the WordPress backend > Users and do a search for the username to edit their status. Now here’s the intermittent issue. I’d say 1 out of 10 (approx.) emails that I get, I am unable to find the user in the user area of the backend or in the front end as well. Interestingly enough, I have another plugin (Newsletter) that collects user info at signup and that plugin DOES have the missing user details.

I contacted SeventhQueen first and they gave the following response:

– You’re having database continuity issues at the host level, either your database is failing intermittently or your host is restoring temporary backups of your database.

So, next I contacted my host (siteground) and they gave the following response:

I am unable to find anything in the apache error logs that can indicate an issue with the users.

Most likely the issue is coming from the plugin responsible for the user registrations.

I know normally we would disable other plugins to see if there is any kind of conflict, but since this issue is so intermittent, that would mean disabling my site fo a long time and not really knowing if it has been resolved.

Thanks in advance for any help 🙂

Abe