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Not receiving most notification emails. All plugins deactivated


  • valerietst
    Participant

    @valerietst

    6 years, 2 months ago

    Hello everyone. I really need some help here.
    So I’ve had issues with not receiving (and users not receiving) notification emails before. I’ve done the whole deactivating plugins to see what is not compatible, I’ve repaired emails under TOOLS. I’ve even uninstalled and reinstalled BuddyPress and bbpress, but for whatever reason I cannot fix this problem this time. Also, while trying to fix this problem myself, I realized that if you are using a YAHOO account then you will receive notifications, but it is not working at all for gmail or Texas University email accounts. I became aware of this problem today and it was working perfectly fine last Friday. Please, if someone can help me with this problem it would be greatly appreciated!

Viewing 3 replies - 1 through 3 (of 3 total)

  • David Cavins
    Keymaster

    @dcavins

    6 years, 2 months ago

    Hello, if emails are being sent (you’re receiving them at a Yahoo address), then my first guess would be that gmail is treating the mails as spam. Look in your spam folder to see if they’re there.

    There are a number of ways to improve deliverability, but that’s beyond the scope of BuddyPress. You might read up on the topic at SparkPost or one of the other bulk email providers.


    valerietst
    Participant

    @valerietst

    6 years, 2 months ago

    Hi David! Thanks for the reply. I’ve checked, and emails are not going in the spam box. Also,
    I found now that gmail and yahoo are getting messages, but still not University Emails (and it was before this whole problem started). Also, for whatever reason I am not getting notifications (and I’m using gmail). In the past, when notifications stopped working I was still getting notifications, but it appears that now I am not.

    I’m not sure why now it is not working, when it has been working fine before.


    Scott Hartley
    Participant

    @destac

    6 years, 2 months ago

    Did you install any sort of anti-spam plugin? Many of them tend to treat university email addresses as spam as it is a common tactic for email spam?

    Also, check with your host to see if they are running something like apache spamassassin and see if that’s preventing you from receiving the spam emails. (while typically its used for inbound emails its always good to see). Otherwise, you can also try using a plugin like.

    Easy WP SMTP

    And setting it up via SMTP to see if that helps any.

Viewing 3 replies - 1 through 3 (of 3 total)
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