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Problem: Cropping image doesnt work in profile!


  • khappamj
    Participant

    @khappamj

    Hi please i have a problem,
    if i wanna change or add an avatar or profile image, once the upload has finished and i have to edit the image, the cropping square appears to be 1×1 pixel large.
    Everything seems to be working just like cropping icon and function but the rectangle is just 1×1 pixel.
    How can i solve this?

Viewing 9 replies - 1 through 9 (of 9 total)

  • r-a-y
    Keymaster

    @r-a-y

    What version of BuddyPress are you using?

    Can you upload the avatar that you wanted to use somewhere so we can test?


    khappamj
    Participant

    @khappamj

    Hi man , the Buddypress version i use is 2.9.0 and this problem is about every images. Its working but the cropping image tool is very very small, just 1×1 or 2×2 pixels, so its unusable for users.
    I dont think the issue is about images,
    so what can i do?


    khappamj
    Participant

    @khappamj

    is there a way to solve this? Even using another plugin that can substitute cover and avatar uploading… maybe using Ajax!


    gnasralla
    Participant

    @gnasralla

    @khappamj I am facing the same problem now. Were you able to fix that issue by any chance?


    r-a-y
    Keymaster

    @r-a-y

    It’s probably something to do with your theme’s CSS if I had to guess.

    Try switching temporarily to one of the WordPress default themes to see if it works. If it does, can you list your theme? Perhaps we can hardcode some CSS rules so the cropping box is correctly-sized.


    gnasralla
    Participant

    @gnasralla

    Hello Keymaster and y’all, I tried changing the theme to WP Twenty fifteen but I still got the same issue when I crop profile images… I get the image handles close together like a bold dot and when I try to expand the handles with the arrow handle the image size and handles get reduced to a tiny dot. Even the loader looks different with the upload button to the side instead of in the middle.


    r-a-y
    Keymaster

    @r-a-y

    I would wager that a plugin is conflicting with the image cropper size.

    Can you try deactivating all your plugins except BuddyPress to see if the image cropper is the correct size? Afterwards, if the image cropper is indeed the correct size, can you activate each plugin one-by-one to determine which plugin is causing the tiny image cropper and let us know which one it is?


    gnasralla
    Participant

    @gnasralla

    Hello again, I deactivated all plugins and it is still the same. Not sure what to do next.


    r-a-y
    Keymaster

    @r-a-y

    I’m afraid I can’t duplicate your problem. Tested on Twenty Fifteen with the bp-legacy and bp-nouveau template packs.
    Perhaps it’s the browser you are using? Try another browser like Firefox, Chrome, or Microsoft Edge. Are you using a mobile device?

    If no one can provide us with steps to replicate the issue, then we can’t debug the problem.

Viewing 9 replies - 1 through 9 (of 9 total)
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