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Profiles pages permalinks issue

  • CloudedDottedMind



    I worked on a staging site I’ve now published live and it is not behaving the same as on staging. When logged in as a member, some of the BuddyPress (through BuddyBoss) pages return a 404:
    – cover photo
    – profile photo
    – privacy settings

    Also another odd one is the connection requests don’t display live when they did in staging – I am not sure that’s linked and the more urgent issue is those pages returning a 404.

    Troubleshooting questions:

    When I switch to plain permalinks the pages work but for the rest of the site it must be postname. When using post name these pages don’t work. I can’t find a way to make them work.

    1. Which version of WordPress are you running? – latest 5.5.1

    2. Did you install WordPress as a directory or subdomain install? – directory

    3. If a directory install, is it in root or in a subdirectory? – n/a

    4. Did you upgrade from a previous version of WordPress? If so, from which version? – not recently / this did not cause the issue, but I updated from the pas latest version

    5. Was WordPress functioning properly before installing/upgrading BuddyPress (BP)? e.g. permalinks, creating a new post, commenting. – yes, the rest of the site works no issue

    6. Which version of BP are you running? – latest, BuddyBoss 1.5.2

    7. Did you upgraded from a previous version of BP? If so, from which version? n/a

    8. Do you have any plugins other than BuddyPress installed and activated? If so, which ones? – yes, the list is here:

    9. Are you using a standard WordPress theme or customized theme? – customised Stack WP theme + child theme

    10. Which theme do you use ? – Stack for WP with child theme

    11. Have you modified the core files in any way? – no

    12. Do you have any custom functions in bp-custom.php? – no

    13. If running bbPress, which version? Or did your BuddyPress install come with a copy of bbPress built-in? – Buddyboss installed this built in

    14. Please provide a list of any errors in your server’s log files. – no errors found, only 404 for those pages

    15. Which company provides your hosting? – Ionos

    16. Is your server running Windows, or if Linux; Apache, nginx or something else? – Linux

    17. Which BP Theme are you using? custom – BP Nouveau

    18. Have you overloaded any BuddyPress template files. – No

    19. Any other site customisations that might have a bearing on the issue? – not that I can think of

    20. What BP Template Pack is activated in your installation? You will see that under Dashboard > Settings > BuddyPress – Options page. – I couldn’t see this with buddyboss

    Thank you

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