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*Urgent* Other user details present on user login/menus


  • nicolafern
    Participant

    @nicolafern

    5 years, 4 months ago

    Hi

    My site has recently been switched from a managed wordpress platform to a business shared platform by my host because of an uptime issue.

    Now, when logging in there are some issues with other user’s details being confused with those of the logged in user, for example the other user’s details appearing in the top right hand buddypress menu (including linking to the profile of that user), places where I have shortcodes to access usernames etc show the wrong ones. This is obviously a GDPR issue.

    I haven’t made any change to the platform apart from moving the hosting. My host says there’s no sign of database corruption, and I have done things like purging caches and also updated to the new release of BP.

    The host said: The only thing I’m wondering is whether BuddyPress requires a PHP module that’s not enabled on the Business plan to run your site correctly (I’ve very little direct experience with BP unfortunately!). And suggested I post a query here.

    Unfortunately this is very much the wrong time for an issue like this to rear up as I’m in the middle of launching my community and have a number of people who have registered and are awaiting activation, and a big event planned for tomorrow which will involve the community site.

    Has anyone got any idea what the problem could be – or about what php module could be required as per my host’s question?

    Many thanks!
    Nicola

Viewing 4 replies - 1 through 4 (of 4 total)

  • iamthewebb
    Participant

    @iamthewebb

    5 years, 4 months ago

    Hey,
    It is worth trying the suggestions at the bottom of https://buddypress.org/support/topic/when-asking-for-support-2/ to see if a plugin is causing the problem, my first guess would be to suspect some caching that is happening. Do you run any plugins that cache data, does your new host use any caching?


    nicolafern
    Participant

    @nicolafern

    5 years, 4 months ago

    Oh thanks! I had a look at the plugins listing and saw that Litespeed is now installed – before I had Nginx active and it worked fine. I’ve turned off the Litespeed cache and fingers crossed it seems OK so far.

    Any idea if Litespeed can be set up to work well with BP?

    Thanks again!
    Nic


    iamthewebb
    Participant

    @iamthewebb

    5 years, 4 months ago

    It may be worth having a look on their support forums but the first thing I found when I did a quick search was https://wordpress.org/support/topic/problem-with-multiple-users-member-site/ which seems to describe what you experienced.

    Hope the launch goes well!


    nicolafern
    Participant

    @nicolafern

    5 years, 4 months ago

    Thanks 🙂 that looks helpful.

    You wouldn’t believe the stress this has caused! :/ my Master’s dissertation depends on it working out and I’m not going to have another opportunity to win this crowd over. Thanks again 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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