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User gets wrong activation key error after activation mail

  • @boriskamp1991

    Participant

    9 years, 4 months ago

    Hi

    I have a serious issue which Im very surprised by.
    A user emailed me today with this:

    Trying to signup. Followed all directions. Won’t let me log-in. Asking for activation key???? Received your e-mail. Please respond. Thank you.. Jim

    It appears the user gets a wrong activation key error after following the link in the email. I’ve checked on various other topics here that describe the same problem and have not been able to find a solution.
    I’ve not been able to recreate this with a test account
    Im using WP 4.2.4 with a custom theme.

    Whats causing this? I really need this solved asap as it breaks my activation process

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

  • @henrywright

    Moderator

    9 years, 4 months ago

    That’s strange and shouldn’t be happening. Can you activate TwentyFifteen, disable all plugins and then try a test registration?

    @boriskamp1991

    Participant

    9 years, 4 months ago

    Thanks for helping me out, but as I stated, i xannot replicate this issue, I tried a test registratiom with everything enabled and activates successfully.
    So no need to deactivate an go to the standard theme right? Any clues?

    @henrywright

    Moderator

    9 years, 4 months ago

    You’ll probably want to get as much info from the user as possible and then test again under those exact conditions. It could be a browser problem (I’m guessing here) or alternatively a caching issue. These are the worst problems to investigate, when everything works fine for you, but not for somebody else 🙁

Viewing 3 replies - 1 through 3 (of 3 total)
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