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Users can’t join group


  • eg
    Participant

    @esthergriffith

    Hi Guys,

    Apparently users on our site cannot join groups. When they join, the are being redirected to the login page. Can you give us any direction on this issue, please? The groups are all public and the settings allows for all users to join group.

    Thanks in advance!

Viewing 7 replies - 1 through 7 (of 7 total)

  • Henry Wright
    Moderator

    @henrywright

    Can you provide a list of the plugins you’re using? Also which theme?


    eg
    Participant

    @esthergriffith

    Hi Guys,

    Our theme is fable by quanticalabs. We have many plugins so I’ll compile a list and send. It only recently started to happen though. It always worked before.


    Henry Wright
    Moderator

    @henrywright

    It’s possible that either a plugin or your theme is conflicting. If the problem has just started happening, try checking what you’ve done recently (added new plugins, changed or upgraded your theme etc)


    eg
    Participant

    @esthergriffith

    Hello Henry,

    Thanks for your response. This is a recent issue though, so I’m doubtful if it’s a theme issue. If you go directly to the groups link in your personal profile you can join any group. However, if I click on Join button at the top of the group page, it redirects me to join the website. We really don’t know why this is happening.

    Please take a look here: trinikidscorner.com/parents (facebook sign in required)

    Click on any group in our right bar and try to join. You will be unable to. However, if you go to your profile and then click on groups, you can join from there. Any idea as to why this is happening?

    Kind regards,
    esther


    eg
    Participant

    @esthergriffith

    I now realize what it is doing. Any page that has the word join in the slug is what it’s attempting to link to. I’ve tested it by changing the names of the slug and it keeps linking to any page that has a slug with the word join. How can I stop it from doing this, please?


    shanebp
    Moderator

    @shanebp

    It’s doubtful that anyone here will have a solution.

    It’s probably due to a conflict with your theme or some other plugin.

    To check if it’s your theme, try switching momentarily to a WP theme like 2015 and see if the issue persists.


    eg
    Participant

    @esthergriffith

    It’s not a theme issue, it’s a link issue 😐
    Thanks anyways.

Viewing 7 replies - 1 through 7 (of 7 total)
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