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xProfile nickname erasing when switching tabs


  • cyclotron26
    Participant

    @cyclotron26

    5 years, 5 months ago

    Hi,
    We’re working on launching a new membership site.
    Themes: Boss / SocialLearner
    Other main plugins:
    BuddyPress (Version 4.2.0)
    bbPress (Version 2.5.14)
    LearnDash (Version 2.6.4)
    Memberium (Version 2.84)

    We migrated users into WordPress via the Rest API from another system.

    I noticed that the nickname on the Extended Profile is being deleted and being copied over into the First Name field when we switch from the Extended Profile tab to the Profile tab when viewing the User in the WP Admin dashboard.

    Here are the steps:
    1. Open user’s Extended profile in new tab
    2. Set Nickname and hit update, then verify it saved.
    3. Click on the Profile tab.
    4. Now the Nickname is overwritten in the First Name field (which it should not) and saved in the Nickname field on the Profile tab.
    5. Click back to the Extended Profile tab.
    6. Nickname is empty
    7. Click back to the Profile tab
    8. The original First Name is now visible in the First Name field and Nickname is still populated with the new nickname.

    We can’t figure out what’s happening and need help please! Thank you for any assistance.

Viewing 6 replies - 1 through 6 (of 6 total)

  • cyclotron26
    Participant

    @cyclotron26

    5 years, 4 months ago

    Really need some help on this, please. Here is a video explanation:
    https://www.loom.com/share/10e97d390b3c4180838e10f2d02d24ef


    shanebp
    Moderator

    @shanebp

    5 years, 4 months ago

    That’s a tough one.
    What is Query Monitor saying on those wp-admin pages ( it’s red ) ?

    It’s most likely a collision with some other code – but you knew that.

    Have you tried narrowing it down?
    Deactivate / Reactivate LearnDash and Memberium in various combos and try to recreate the issue.


    cyclotron26
    Participant

    @cyclotron26

    5 years, 4 months ago

    Thanks for your help, Shane!
    I deactivated LearnDash and Memberium and performed another test:
    https://www.loom.com/share/17eb8d2f7c8242f3837588269fad1f69

    The new Nickname still overwrites into the First Name field, but now it persists even after switching between tabs.


    shanebp
    Moderator

    @shanebp

    5 years, 4 months ago

    I cannot duplicate your issue.

    I created a Profile field called Nickname and set it to Required.

    I can edit that field via the Extended tab – and it has no effect on any field on the User > Profile edit screen.

    Under Settings > BuddyPress > Options, do you have this option selected ?
    Enable BuddyPress to WordPress profile syncing

    I tested then toggled that option – the behaviour was the same re your issue.


    cyclotron26
    Participant

    @cyclotron26

    5 years, 4 months ago

    Thank you for trying to test this on your install.
    I do have that option checked.
    Any chance I can hire you to take a look at this?


    shanebp
    Moderator

    @shanebp

    5 years, 4 months ago

    Send me an email and let’s discuss.

Viewing 6 replies - 1 through 6 (of 6 total)
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