New users but not one confirms emails
Hi guys – I’m running the latest WordPress and Latest Buddypress with BBpress sitewide.
Yesterday I had 20-30 new users signup to my site, they show up in the site activity but not one shows up in the Members Directory. Now I know this is because they need to click the activation code link in their confirmation email and login to become a member.
I’ve tested the process by signing up myself and the email came to my inbox, so it didn’t go to Spam for me, I’m hoping this isn’t the problem for them either.
Therefore I am stuck as how to proceed in order to encourage members to actually confirm and go on to use the site. It seems like somewhere between wanting to sign up and going through the process of joining I’m losing everyone.
Has anyone else experienced this issue and if so how did you combat it?
You must be logged in to reply to this topic.