Maybe I do it all wrong, but I’ve found that on WP when I have an issue with a plugin, I end up going to the plugin page (e.g. https://wordpress.org/extend/plugins/buddypress/) hoping to find answers in FAQ, notes etc. If I don’t find answers there, I click on “Forum Posts” link on the page, which takes me to posts tagged for that plugin e.g. https://wordpress.org/tags/buddypress and then if I click Add New, I find that the plugin tag is already added (and plugin name automatically appears in topic title too..except in case of bbpress and buddypress).
Because WordPress.org forums works like this for plugins, and because Buddypress is a WP plugin, I think that a more vibrant discussion at https://wordpress.org/tags/buddypress might even encourage more WordPress users to use BuddyPress. (more posts, frequent posts, fresh posts are usually, correctly or incorrectly, perceived as good support).
Add to this the fact that the forums on buddypress.org plain suck! They suck!
Don’t get me wrong here. People are fantastic and I’ve experienced volunteers jump to help out…and that’s brilliant.
But from the perspective of usability, Buddypress.org forums suck, probably because Buddypress forums suck…I don’t know for sure…I’ve been exploring and reading for weeks and haven’t yet installed Buddypress myself….but I did read in Buddypress website somewhere that Buddypress includes a watered-down forum…
Anyway, the point of this long winded post is that it surely would be nice to have a single place for support, that WP.org forums are a better candidate for such a single place, and that the team should consider merging the support…
