Topic: Uploading and Cropping of Profile Images

Uploading and Cropping of Profile Images

limezest
Participant

@limezest

2 years, 9 months ago

Hi,
I’m having an issue with profile images being cropped and won’t upload. It used to work but I’ve updated to the latest version of BP and now I can’t upload profile images. It gets to the cropping of the image and doesn’t upload. If I save the image i.e image-bpfull.png it then works ok. I’m having to set my images at 150 x 150 pixels in photoshop and then uploading the image with the new image name for it to work and then the profile pulls through. It used to work fine when you uploaded a large image crop and then it would set the profile image….any ideas what the issue could be? Thanks

Regards
Philip

Viewing 8 replies - 1 through 8 (of 8 total)

bruceherwig
Participant

@bruceherwig

2 years, 9 months ago

I’m having the same issue. When I go to crop the bar turns red and nothing happens.

giuseppe2016
Participant

@giuseppe2016

2 years, 9 months ago

My first experience in adding Buddypress and same issue on the very first action implementing it.

How this could be fixed?

Many thanks,

Giuseppe

giuseppe2016
Participant

@giuseppe2016

2 years, 9 months ago

Let me add:

twenty twenty as theme

only buddypress 10.0 as active plugin

PHP 7.2.34

Wordpress 5.9

Are there some conflicts?

Please let us know,

Giuseppe

giuseppe2016
Participant

@giuseppe2016

2 years, 9 months ago

Updates:

fresh wordpress installation 5.4.9 (the last one as in the Buddypress requirements) with only Buddypress 10.0 plugin activated on tweny nineteen theme.

It is not possible to add personal photo as subscriber role nor author role.

I don’t know what to say. Buddypress 10.0 has this bug on 5.4.9 too?

giuseppe2016
Participant

@giuseppe2016

2 years, 9 months ago

Updates:

I have updated php from 7.2 to 8 and the only difference is that whatever image you upload it appears (also if you want to take from web camera):

“There was a problem cropping your profile photo.”

I have a wide community to insert in a website but Buddypress seems to be very dangerous to use professionally.

matterdesign
Participant

@matterdesign

1 year, 1 month ago

We are also having this issue.

Are there any fixes?

matterdesign
Participant

@matterdesign

1 year, 1 month ago

Hi all,

I found a quick fix in the Settings > Media.

Admin – is this something that can be looked into?

When unclicked (Crop image function not working)
When clicked (Crop image function working)

devinclarkee
Participant

@devinclarkee

9 months, 1 week ago

Thank you for bringing up the issue you’re facing with profile image uploads on the forum. I understand the frustration that comes with encountering difficulties after updating to the latest version of BP. It appears that the update might have introduced a bug or compatibility issue. To assist you, I suggest trying the following steps: Firstly, clear your browser cache and cookies to eliminate any potential interference from cached data. Secondly, temporarily disable any plugins or browser add-ons that may interact with the image upload process. This will help identify any conflicts causing the upload problem. Additionally, ensure that your image dimensions are set to 150 x 150 pixels in Photoshop before uploading, as you mentioned this workaround has been successful for you. By following these steps, you should be able to overcome the profile image upload issue. If the problem persists, I recommend reaching out to the forum’s support team for further assistance. Best of luck in resolving this matter, and please don’t hesitate to ask if you have any further questions.