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Users Can’t Register (HUGE Emergency)

  • @beefi1123

    Participant

    The kind people of reddit informed me that my site isn’t allowing registrations with the only feedback being that the choose password and confirm password fields highlight in red. I need to fix this ASAP or months of work is gone. Please let me know how to solve this. I am running Events Manager as well.
    volleyradar.com/register

Viewing 22 replies - 26 through 47 (of 47 total)
  • @beefi1123

    Participant

    What browser are you using? It seems to be a chrome problem because a friend said it works in safari.

    @venutius

    Moderator

    The last test I used Opera

    @beefi1123

    Participant

    I’m pretty sure it doesn’t have anything to do with the password strength though because I’ve tried both weak and strong passwords every time.

    @venutius

    Moderator

    Just tested in Chrome, it still worked

    @beefi1123

    Participant

    It’s likely the email then. The only gmail address that worked was my gf who registered long ago as a test. But again, maybe not. The Events Manager support tried and failed on chrome with a non-gmail address, but it worked on Safari.

    @venutius

    Moderator

    No, when I tried with your details and a none gmail address it failed and the password fields were highlighted. I think it’s something to do with passwords on your site. The exact same details work on my site.

    @venutius

    Moderator

    Hmm maybe not, I just tried the same password that worked before and it failed.

    @beefi1123

    Participant

    Just let me know what to try next. So far, through all of the things I’ve tried, I haven’t been able to register once.

    @venutius

    Moderator

    I’d still deactivate all of your plgins and see if vanilla BuddyPress works

    @beefi1123

    Participant

    Everything except BP and Elementor is deactivated.

    @beefi1123

    Participant

    Is there a way I can send you my login because I don’t think relaying fixes is the best way to solve this. It seems there was a similar problem 3 years ago that went unresolved as well:

    Registration page does not work

    @venutius

    Moderator

    I think the next step is to turn on error logging and see if there’s any errors displayed.

    See https://codex.wordpress.org/WP_DEBUG

    Also you can install an error log viewer plugin to allow easy viewing.

    Then try to register again and see if any errors popped up at the same time.

    @beefi1123

    Participant

    Now we’re getting into stuff that I have no idea about. I have very limited coding knowledge.

    @beefi1123

    Participant

    I’m sorry to be a bother, but my site is completely down and it’s an extremely critical time for it. I REALLY need this fixed.

    @beefi1123

    Participant

    I have to go, but I can give you passwords and stuff if needed, which I never do. That’s how dire this situation is… Please give me an email that I can reach you at.

    @venutius

    Moderator

    The thing is, having access to your site won’t help very much, I’d need FTP access to set up error logging and inspect your files for any additional code that may be affecting things, that all takes time to setup, time I’ve not got.

    @beefi1123

    Participant

    A cpanel login wouldn’t help?

    @venutius

    Moderator

    mail me at venutius at buddyuser.com

    @beefi1123

    Participant

    To wrap up the topic, changing to Legacy from Noveau appears to have done the trick. I hope this helps the next guy.

    @beefi1123

    Participant

    So, turns out that wasn’t the solution. It now works in FF but not Chrome, but it’s very inconsistent. Problem might be here, but I wouldn’t know how to fix it: https://gyazo.com/f158636f0c63c1c058bb5a5634581445

    @beefi1123

    Participant

    Alright future folks still following this saga, I think I figured it out via this article:
    https://docs.presscustomizr.com/article/233-social-icons-showing-up-as-squares
    In the end, it seems as if the problem had to do with the BP registration page blocking a redirect or something, which caused some of it to be served with www. and some without www. This triggered Google/Firefox security to block some fonts and screw everything up. So, I then used the ‘Better Search Replace’ plugin to replace every URL on my site with the www. version. As of now, it seems to be all fixed, once I cleared the cache of course.

    @venutius

    Moderator

    I’m really glad you’ve cracked it, Still don’t really understand why I could not get it to fail. Great find, I’m sure it’s going to be of help to others.

Viewing 22 replies - 26 through 47 (of 47 total)
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