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Users keep complaining about not being able to login


  • Cartographer
    Participant

    @cartographer

    9 years, 5 months ago

    Hi there,

    I face a very crucial issue. I really need your help!

    There are users that complained that they weren’t able to login after the registration/activation procedure.

    I deleted their accounts through the wordpress/dashboard and I asked them to re-register using the same username/email address. They were able to login after that.

    I try to replicate the problem, creating new users but I am always able to login!!! I really don’t know what to do!

    Three users complained about this issue so far. I am having 8 members total at this moment.

    This issue breaks my community’s users experience and I don’t know what to do.

    Please help

    WP:4.0
    BP: 2.1.1

Viewing 5 replies - 1 through 5 (of 5 total)

  • @mercime
    Keymaster

    @mercime

    9 years, 5 months ago

    @cartographer Not sure why it’s happening in your installation. What theme/plugins are you using? Also, check pending users list in a new admin screen added by BP https://codex.buddypress.org/buddypress-components-and-features/member/pending-users-admin-screen/


    Cartographer
    Participant

    @cartographer

    9 years, 5 months ago

    Hi @mercime

    Thank you very much for your answer.

    The pending users list is empty. I will also export a list with the plugins pasting it here in a few minutes.

    The problem is that I can’t replicate this issue as three of eight users faced this issue and furthermore I created many users testing registration/activation/login without facing any problem.

    I use this theme:

    Home


    Cartographer
    Participant

    @cartographer

    9 years, 5 months ago

    Hi @mercime

    I talked with my users and all of them in some “phase” saw the following message:

    Authorization Required

    This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn’t understand how to supply the credentials required.

    This is something everyone had in common!


    @mercime
    Keymaster

    @mercime

    9 years, 5 months ago

    @cartographer Where are you hosted? Server info? https://codex.wordpress.org/Finding_Server_Info What’s in your htaccess file? Single WP or WP Multisite?


    Cartographer
    Participant

    @cartographer

    9 years, 5 months ago

    Hi @mercime

    I really appreciate your help.

    1) I use a hosting provider – linux – apache server. (php 5.3.29)

    2) It is a single installation

    3) This is my .htaccess file

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    # END WordPress

Viewing 5 replies - 1 through 5 (of 5 total)
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