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Sounds like they have given you the brush off, clearly if it’s WooCommerce that is stopping another plugin from working then the onus is on them to fix it. If it was the other way round, BuddyPress was stopping a WooCommerce feature to stop working, then we’d need to look at it.
Looks like you are getting quite a few Javascript errors:
JQMIGRATE: jQuery.fn.load() is deprecated – Orange Login plugin
JQMIGRATE: AJAX events should be attached to document: ajaxComplete – A3 lazyload assets plugin
JQMIGRATE: jQuery.attrFn is deprecated – Jannah theme
JQMIGRATE: Global events are undocumented and deprecated – Cookie Notice plugin
JQMIGRATE: jQuery.fn.size() is deprecated; use the .length property – Jannah theme.
Depricated means usually that those functions will no longer work, so they need to be seen to. The AJAX event warning may of may not be an issue, but it should be looked at.
However I doubt any of these have a bearing on the issue at hand, there’s no sign of the shortcode output. Do any other shortcodes work? Mind, the form would not display to a not logged in user.
The other place to look is in the JS console that comes with your browser, when you try to load the what’s new form, right click on the page and select Console to see if there are any errors reported in Javascript. Once you have done that you can open up your error log and see if any errors were generated. I use BWS Error Log Viewer to make viewing the error log easy.
With all the plugins deactivated apart from BuddyPress, did it work at all? Same goes with your theme. Do you have error logging switched on? I’m thinking there must be an error showing somewhere and you are just not seeing it.
The export data information should contain the personal information held by your plugins and wordpress, it should not contain data about plugins, I’m not sure how you would remove that, it’s not specifically a BuddyPress Question.
Well wit the theme set to BP Nouveay the form displays, it’s just the input area is missing, so with either theme you should be getting something. I take it you’ve ruled out other plugins conflicting?
There’s two options, you could either overload that file, by placing your edited file in the wp-content/themes/your-child-them/buddypress/members/single directory or the other option is to create your own translation of the BuddyPress text. This last option is preferred, in general overloading files adds to the admin burden as you will need to kepp track of changes in the master file.
To do the translation you would need to download PoEdit and follow this:
You just set up a translation of your own language which removes the text.
Also, to manage translations, use the WPT Custom Mo File.
This is handy because as you develop your site you are bound to come across other instances in BuddyPress and other plugins where you would prefer to change the text.
The first thing to do would be to deactivate all other plugins apart from BuddyPress and see if the fault remains. If it does then you need to check if you have overloaded the file by looking in wp-content/themes/your-child-theme/buddypress/members/single/messages/compose.php, if this file exists then check permissions and file content, if it does not exist then check permissions of wp-content/plugins/buddypress/bp-templates/bp-legacy or bp-nouveau/buddypress/members/single/messages/compose.php
