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Re: can\\\\\\\'t log out and can\\\\\\\'t register – 500 internal server error

Jeff Sayre


Okay, I’ll go backwards part way up the list of answers:

Please provide a list of any errors in your server’s log files. how do i check?…hosting is through GoDaddy.

GoDaddy provides different levels of access to server error logs depending on your hosting plan. Contact customer support and ask them.

Your next step is to try an isolate the problem. First, you switch back to the default theme and see if the problem goes away. If it does, then you most likely have an issue with your default theme. Contact the theme designer and ask for assistance.

However, I’m guessing it is not a theme issue but either an issue with one (or more) of the many plugins you have installed and activated or an issue with your mail server. Your server’s log files should help you in determining if there is a server issue with sending mail.

But, until you can get at your server’s log files, you can investigate possible plugin conflicts–and you might actually find the problem in doing so.

What you need to do is go through the standard procedure for finding plugin conflicts. Deactivate all plugins except BuddyPress. Since it is the BP registration mail messages that are in question, you must keep BP activated.

Now, the first step is to try the registration process with just BP activated. If the registration goes through without an issue, then you can start to suspect that the issue is caused by one of the other plugins (or some combination of them acting together).

So next you begin reactivating your other plugins, one at a time. Each time you activate a plugin, you test to see if the issue occurs. This means that you only have one additional plugin activated besides BP. If the problem does occur then the issue could actually be with the plugin you just activated. You make a note of that possibility, deactivate it and move on to the next plugin and test it the same way. Each time, you note what happens. You may find other plugins also cause the issue to return.

Finally, you activate all the plugins that appear to not cause a conflict and see if the issue returns. If it does not, you now know that you can at least use that subset of plugins together without causing this particular issue.

What can you do when you find a plugin conflict?

  • Make sure that you are using the most recent version of that plugin and that it is compatible with the version of WPMU you’re running
  • Contact the plugin developer and ask for their assistance
  • Simply deactivate that plugin and not use it. You may be able to find a substitute plugin
  • Report your plugin conflicts back here so that the community can benefit as well.

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