Re: Our webiste was hacked
I think, given the OP generic style question, that the first port of call is to your hosting support, and if they are a good support team and hosting company that they will advise on how you should proceed as there are many variables in this equation and many take some detailed knowledge.
However the rough steps – and important first things you must do and ensure – that you should be taking initially, before tackling the actual site restore are:
1/ Ensure you are no longer serving pages publicly -in other words make sure the site is no longer running.
2/ Change all access codes to the site FTP, Admin Control Panels, SSH (if you have that form of access)
When these steps are completed you can begin to think about cleaning the site and restoring from safe backups, but do take any advise and help your hosting support are willing to give.
Oh and sweep your personal computers for root kits, trojans, key loggers and don’t sweep once sweep multiple times with two or three apps.
