BuddyPress.org

— If the only way to solve this is to add a free member for troubleshooting, than I will, but I would like not too. —

You are free to do whatever you want just as volunteers are free to answer whatever question comes up in these forums – if they so choose. Know that the volunteers here are not psychic. You haven’t even mentioned what custom theme you’re using to warn others to expect abysmal theme support if they use that custom theme.