BuddyPress.org

Hi, elizat801

It seems like your theme or any third party plugin is creating the issue there. It works fine with the default theme like twenty-seventeen.

You can take a backup of the site and then check by enabling default theme and if the button appears then certainly you have to ask your theme devs to check once. If the theme looks fine then try disabling plugins, except BuddyPress, one by one to check which one caused the issue.

Thanks