[Hugo Ashmore]

Please folks, I stated ‘thread deemed closed’ for a reason. Just because a thread title is rather too generic doesn’t mean it’s ok to add in any ‘forum’ related issue, it simply gets too long winded and confusing. Proper action is for a new post to be created for your issue, it will tend to get more attention and be easier to follow and respond to for members.

@autoretailing you will need to re post your question and provide relevant info such as versions being used, whether using a custom theme.
If using a custom theme then switch back to the bp-default theme and disable all but absolutely necessary plugins and see if the issue still occurs if it doesn’t then you know the problem lies with the theme or a plugin – re-enable plugins one by one checking each time to see if the issue crops up, finally re-enable custom theme, this will help to isolate the issue.