BuddyPress.org

@simple-man the next step is to check that an activation key is being set. considering you don’t have access to your database, are you comfortable with PHP? Can you add this to page.php

echo get_user_meta( $user_id, 'activation_key', true );

and replace $user_id with the user ID of the member you want activated.

Then make sure what appears on screen is the exact same key as the key in the email link.

@simple-man if the activation key is in the database and the link in the email is right then the problem must be elsewhere.

1. instead of clicking on the link in the email, are you able to copy the link and paste it directly into the browser address bar? It could be the click-through that is causing the problem. Just a thought.

2. can you ensure all plugins are deactivated (aside from BuddyPress).

@aaclayton have you tried contacting your host? You need to verify if these emails are actually being sent by your mail server. If they are being sent and received, then the problem could be with the actual activation link.

Have you tried disabling all of your plugins? I realise the site is live so that might not be possible.

Hi Chris,

Sadly, I believe that you will have to uninstall buddypress in order to access your dashboard to correct the problem. If you can locate the setting in the buddypress files then you can adjust it there and upload that via ftp or your cpanel file manager, but uninstalling and re-installing will be much faster. (Assuming that any major changes you have made have been via a child theme.)

Essentially you told the site that everyone that goes to the login page needs to activate their account therefore no one can login because no one is activated, that is the best way I can think to explain it.

The only time new users will be asked for an activation key is if they attempt to activate their without using the link from their email before logging in.

For example: You register a new account and then go to the activation page before checking your email, here you will be asked to provide the activation key. If you attempt to login before activating you should get a message “ERROR: Your account has not been activated. Check your email for the activation link.”

However, if you register a new account and then go to the email you provided you will have received an email to activate your account. Once you click the link in this email you will be able to login to the account (the email link contains the activation key). This system is to ensure that the user has registered with a valid email that they have access to.

Hope this helps,
Cassey

@soccercoach12345 WP/BP versions? Where are you hosted? Have you checked if activation emails are sent and received if you deactivated BuddyPress?

Write a filter.

buddypress\bp-members\bp-members-functions.php Line 1396

$message = apply_filters( ‘bp_core_signup_send_validation_email_message’, $message, $user_id, $activate_url );

You can avoid the need for activation email by using this code in bp-custom.php

function bp_disable_validation( $user_id ) {
  global $wpdb;

  $wpdb->query( $wpdb->prepare( "UPDATE $wpdb->users SET user_status = 0 WHERE ID = %d", $user_id ) );
}
add_action( 'bp_core_signup_user', 'disable_validation' );

add_filter( 'bp_registration_needs_activation', '__return_false', 100 );

But the next screen will still inject this $title:
“Check Your Email To Activate Your Account!”

Even with a template over-ride!

I think it’s reasonable that if this filter is applied:
add_filter( ‘bp_registration_needs_activation’, ‘__return_false’ );

That you shouldn’t need a database operation.
And the $title should not be injected.

Currently, the only way I see to change that $title is to hack a core file.
Hacking core files is NOT recommended.
That said, see:
plugins\buddypress\bp-members\bp-members-screens.php and find Line 515.

[ I’d love to be wrong about all this and hope somebody has an easier approach. ]

If you’d like to help BP and anyone else trying to solve this problem,
please submit an enhancement ticket at https://buddypress.trac.wordpress.org/
Use the same user / pw you use here.

Now… a question for you… On your site http://causeanddesign.com you have a very nice help tour using overlay boxes. The first box says: “Welcome. Every nonprofit deserves good design and good technology.”

Did you write a custom script / plugin for this?
Or find an existing plugin?

Hey @mercime

The answer on Stack Overflow changes the subject line and body text of the activation email. The text @derock299 would like to change is displayed on the registration page (registration.php template). Probably worth changing both though, for a complete custom look and feel 🙂

Welcome pack by Paul Gibbs will allow you to customise the text in all emails that get sent out via BuddyPress
https://wordpress.org/plugins/welcome-pack/

With reference to the emails not getting through to users, perhaps try reverting to the default theme, deactivate all plugins (aside from BP) and see if the problem is still happening.

@ubernaut
No it is not supposed to happen but unfortunately it does. I believe it is more of a servers time handling of the activation email that causes this issue. I have seen this happen before and if the user just ignores the enter activation key and just logs in then they are successful.

@bphelp I haven’t been able to test this for you yet but I did notice yesterday that non-activated users get given a URL which is visible to anyone. For example, if you completed the registration form on my site and chose username ‘bphelp’ – even before you click on the link in the activation email you will be able to go to

mysite.com/members/bphelp

Here you’d see: Your name, the mystery man avatar etc.

Imagine a site that has lots of spam signups. They’d have hundreds if not thousands on unused URLs.

How is this currently handled by BP?

@garima-nag
Worked fine for me! After the user clicks the activation email link test it and see if they can just login even though it asks for an activation key. In other words just ignor that activation key page and login in using the credentials they signed up with. Let us know if they are able to login.

@nodeadbunnies
1.) You do realize BP is a WP plugin right? It is not its own entity therefor if the user registers with BP activated, they are also registering with WP.
2.) By default if a user enters a wrong password they are then redirected to wp-login.php if you want to include the lost password link there may be some login widget plugins that includes that link, other wise you could get that link from wp-login.php and hard code it into your child themes sidebar.php which may not be a good idea until you get a little more experience. Try searching for plugins that will accomplish this before going that route.
3.) You may want to check the spam folder to see if the activation email went there. If not then check your servers error logs and report back.

Hi,

I’m trying to edit the message body and I’ve managed using your code @henrywright-1 but in the process I have lost the link that they need to click on. I’m obviously missing a variable, can you help me identify what it is?

This is the code I have:

#-------------------------
# Edit activation email
#----------------------------
function activation_email_message_filter( $message, $user_id ) {
	$message = 'Thanks for registering! To complete the activation of your account please click the following link or copy and paste it into your browser\'s address bar:';
	return $message;
}
add_filter('bp_core_signup_send_validation_email_message', 'activation_email_message_filter', 10, 2 );

The email comes through with the edited message text, but the activation ink itself is missing.